What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
95 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Respectful
- Saves Time
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Accounts Receivable Invoicing
Reconciliation
Expense Management
Accounts Payable Purchase Orders
Dashboards, Analytics and Reporting
General Ledger Chart of Accounts
Cost Revenue Tracking
Cash Flow Management
Integration APIs
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Xero Reviews
Macarten B.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2020
Great features for the price.
Likeliness to Recommend
What differentiates Xero from other similar products?
A great fit for small business.
What is your favorite aspect of this product?
How easy it is to navigate.
What do you dislike most about this product?
There are a few limitations on the amount of custom tracking categories, which requires you to prioritise what you want to track per transaction line item.
What recommendations would you give to someone considering this product?
If ease of use is a core requirement, this software is worthwhile.
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Unique Features