Workato Logo
Workato Logo
Workato Inc

Workato

8.3 /10
Category
Workato
8.3 /10

What is Workato?

Workato is an AI-based middleware platform that enables both business and IT to integrate their apps and automate complex business workflows with security and governance. Given the massive and growing fragmentation of data, apps, and business processes in enterprises today, our mission is to help companies integrate and automate at least 10 times faster than traditional tools and at a tenth of the cost of ownership.

Company Details


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Awards & Recognition

Workato won the following awards in the Data Integration category

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Workato Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workato.

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workato?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Real Time Integration

86

Data Virtualization

86

API Management and Orchestration

86

Metadata Management

85

iPaaS

85

Data Security

84

Batch Integration

84

Synchronization and Replication

84

Multi Channel Support

82

Data Quality Profiling and Cleansing

81

Administrative Features

80

Vendor Capability Ratings

Average 84

Ease of Data Integration

88

Ease of Implementation

87

Vendor Support

87

Usability and Intuitiveness

86

Business Value Created

85

Availability and Quality of Training

85

Quality of Features

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Breadth of Features

82

Ease of Customization

77

Workato Reviews

Ashish C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Workato: The Business Process Intermediary

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

Two of Workato's main rivals are Zapier and If This Then That. But, while these tools are useful, they can't compare to Workato in terms of intricacy or the ability to tailor an integration to a specific business need. Workato is superior for enterprise-level integrations because it has additional security and governance features.

What is your favorite aspect of this product?

My biggest challenge has always been automating elaborate processes and coordinating multiple programmes. Workato, however, has completely changed the game for me. I was able to easily automate processes and streamline the integration of my company apps with their AI-based middleware platform. Workato's built-in security and governance mechanisms have guaranteed the integrity and legality of my data.

What do you dislike most about this product?

While I like using Workato, I do wish there were more ways to personalise the interface. There are instances when I feel constrained by the platform's capabilities.

What recommendations would you give to someone considering this product?

My company uses Workato and I cannot speak highly enough of it as an automation and integration solution. Its security and governance features keep your data safe and in compliance at all times, and its AI-based middleware platform provides unmatched integration possibilities. Despite its less-than-intuitive interface, Workato is indispensable for any enterprise's integration needs thanks to its flexible configuration choices and powerful workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Charles K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Automation process are modularized

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

Workato solves immediate problems, improves current procedures, and bridges any gaps in order to move our organization forward. Customer service is also the best that I've encountered in my whole journey. They respond quickly, provide correct information, and assist with queries.

What is your favorite aspect of this product?

We used it because we had different issues with the tool and in addition, the UI of the tool is also complicated to understand. We have optimized existing processes and established new linkages for nearly every department in the organization. We've also added new efficiencies to our sales funnel, which has propelled us to record-breaking results. I like all of its features, but mentioning one is quite difficult.

What do you dislike most about this product?

I would like the system to provide some kind of information control by roles or restrict information to certain users, rather than everyone having access to all of the information hosted in the system. Some API enhancements are required. In some circumstances, we are unable to obtain the desired results utilizing accessible API features of Workato.

What recommendations would you give to someone considering this product?

Workato is the need of every organization, It's simple to use. Drag and drop actions from the available connectors to create a simple series of processes in a matter of minutes. It's completely visible, and you can review the data after running a job.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Megan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Makes my workload a little easier to handle

Likeliness to Recommend

8 /10

What differentiates Workato from other similar products?

Workato organizes the data from API requests and APP operations quite neatly. Workato is really useful for mapping data for various integrations. After a contract is closed in our CRM, our ERP system instantly creates new customers and deals with full product prices and details.

What is your favorite aspect of this product?

Workato to enable our company to sell more, faster Bridging the gap between software that does not get along. The main benefit that we get is saving employees hours and hours of administrative work so they can get back to doing their jobs. I adore the real-time event-based triggers that are one of its most valuable features. This is the best feature of Workato.

What do you dislike most about this product?

I also dislike the error handling ability; as many times the error does not display anything and we cannot see the underlying HTTP request. The costs are a little unclear (price per recipe and a given integration may require numerous recipes), however, most platforms don't have a clear structure.

What recommendations would you give to someone considering this product?

The ease of use and out-of-the-box connectors allow us to construct processes quickly without having to work on the connection. If you also want the same, it will be the perfect tool for you. Workato is an excellent option due to its price and features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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