Automattic

WordPress.com

8.8 /10

481 Reviews Write a Review

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What is WordPress.com?

WordPress.com powers beautiful websites for businesses, professionals, and bloggers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Performance Enhancing
Fair
Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Standard Templates

Management Interface

Social Media Integration

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Ausrine S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Still the best!

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

What really differentiates WordPress.com from other competitors is the fact that it's still the most affordable and easy-to-use website builder out there. It's a go-to for everyone looking for a reliable, flexible, and user-friendly solution that won't hurt your wallet.

What is your favorite aspect of this product?

The number of professional and stylish website themes available to choose from and the number of native integrations WordPress.com has, making it easy to integrate it with chatbots, storefronts, and billing services.

What do you dislike most about this product?

It's not completely a no-code solution thus if you want to customize and personalize your website, keep in mind that prior programming knowledge may be required.

What recommendations would you give to someone considering this product?

I would highly recommend giving WordPress.com a try and setting up a demo website to test out everything it has to offer!

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Mark B.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Create and design web pages with multiple template

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

the difference lies in the quality of its service by offering comfort in the development and creation of a blog or website facilitating the work through pre-designed templates

What is your favorite aspect of this product?

What I like about using wordpress is that it has many features to design the website with the best appearance since we can change the fonts, sizes and insert images in such a way that we adjust to the tastes of the users

What do you dislike most about this product?

What I don't like about wordpress is that when developing the website it is very heavy, which is annoying because of how slow it is which tends to be when we update our websites

What recommendations would you give to someone considering this product?

I recommend it to all people and companies so that they can pre design and develop their own websites since it is a ideal tool to generate templates that speed up the process of developing our own website

Pros

Helps Innovate
Performance Enhancing
Unique Features
Effective Service

Jackie U.

Role: Consultant
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

All In One Website Management Platform

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It gives you access to a huge collection of extensions, add-ons, and plugins

What is your favorite aspect of this product?

Super easy to customize with thousands of website designs and templates to choose from

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Go for it. It will save cost & great product

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Ausrine S.

Still the best!

Likeliness to Recommend

Pros

Mark B.

Create and design web pages with multiple template

Likeliness to Recommend

Pros

Jackie U.

All In One Website Management Platform

Likeliness to Recommend

Pros

Most Popular WordPress.com Comparisons

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Standard Templates

Management Interface

Social Media Integration

Analytics and Reporting

Digital Asset Management

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support