What is Whatfix?
Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
2
Since last award
85 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Whatfix?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Process Flows
Help Screens
Analytics and Reporting
Content Management
Content Creation
Contextual Guidance
Dashboard
Lightweight Automation
Vendor Capability Ratings
Vendor Support
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Whatfix Reviews
Aisha M.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
My Experience WITH Whatfix
Likeliness to Recommend
What differentiates Whatfix from other similar products?
As a digital adoption platform Whatfix is great in that it also features customer success features
What is your favorite aspect of this product?
I like that Whatfix is good in both digital adoption platform and also serves as a great customer success solution.
What do you dislike most about this product?
Whatfix is flawless considering its many features.
What recommendations would you give to someone considering this product?
Considering the capabilities of Whatfix, it is fair to recommend it as it has met our needs.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Caring
richie m.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2022
Determined and Well Stipulated Systems App
Likeliness to Recommend
What differentiates Whatfix from other similar products?
Whatfix has a step-wise structures that allows the adoption process of the different systems to be smooth, and efficient. The direction that Whatfix takes for a smooth control is on another high gear.
What is your favorite aspect of this product?
Whatfix is qualitative in matters systems adoption, and there are different directions that firms take to maintain a given business scope.
What do you dislike most about this product?
Whatfix brings different investors and business players through proper process management and systems adoption, where clarity and diversity are well enhanced.
What recommendations would you give to someone considering this product?
Whatfix creates a properly planned adoption structure, which allows the different company systems to remain well confined and highly computerized.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Philip K.
- Role: Information Technology
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Mar 2022
The right tool for Salesforce training
Likeliness to Recommend
What differentiates Whatfix from other similar products?
The price point was great and it solved our problem of providing training directly in Salesforce
What is your favorite aspect of this product?
It was salesforce friendly
What do you dislike most about this product?
It can only work as a plug-in or chrome extension. The support staff was friendly, but there was a noticeable language barrier
What recommendations would you give to someone considering this product?
Establish your needs up front, and make sure you record your meetings or trainings so you can go back and review
Pros
- Caring
- Fair
- Helps Innovate
- Continually Improving Product
Cons
- Less Effective Service