What is Whatfix?
Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
2
Since last award
86 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Whatfix?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Process Flows
Help Screens
Analytics and Reporting
Content Management
Content Creation
Contextual Guidance
Dashboard
Lightweight Automation
Vendor Capability Ratings
Vendor Support
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Whatfix Reviews
Sumit A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Fantastic product for in software training !!
Likeliness to Recommend
What differentiates Whatfix from other similar products?
Never got a chance to compare other products apart from Whatfix.
What is your favorite aspect of this product?
Instruction flow and intuitiveness to complete any task. For example "how to complete RFQ form"
What do you dislike most about this product?
writing Java scripts to accommodate business requirements.
What recommendations would you give to someone considering this product?
Please make sure to prepare workflow and business requirement documents clearly before implementing this product. Also, be ready with some use-case in the application to implement this product. Always think of implementing this product as an end-user like how it would work if you are really an end user.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
- Role: Information Technology
- Industry: Construction
- Involvement: Initial Implementation
Submitted Feb 2022
Good features, complex to configure.
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Simón J.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Exceptional platform to create interactive guides.
Likeliness to Recommend
What differentiates Whatfix from other similar products?
This platform is exceptional for the application of new IT methods for consumers with different skills, this system allows users their own help suggestions, For the autonomous learning space of contents in a system, Whatfix is the most convenient, since it provides many possibilities due to the different presentation offers. All this is carried out with the support of the personal development department and they are generating effective results in our sales management.
What is your favorite aspect of this product?
The experience obtained by using this system is very satisfactory for our work team, because it simplifies the training of each worker, making it efficient and effective, and reduces customer service costs by making the platforms self-service, in addition. It generates entertainment sessions and quick answers to our questions are obtained.
What do you dislike most about this product?
Likelihood of choosing content/widgets on the fly to prompt crafting We would like p2p for a single content, and for now it is not possible. I would expect the filters on the dashboard to be preserved when you choose a content, these days you have to filter over and over again. It would be great to have different layout options for smart tips.
What recommendations would you give to someone considering this product?
Whatfix is the most convenient, as it can be examined more individually, specifically and directly for the different recipients. The evaluation options are also much broader and more detailed. We believe that Whatfix is provided for spaces in which there are delicate paths to follow within a process, for which an example is as clear as claiming an expense.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing