What is Whatfix?
Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
2
Since last award
85 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Whatfix?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Process Flows
Help Screens
Analytics and Reporting
Content Management
Content Creation
Contextual Guidance
Dashboard
Lightweight Automation
Vendor Capability Ratings
Vendor Support
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Whatfix Reviews
Rubia S.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Apr 2024
Best customer service and support from all DAP!
Likeliness to Recommend
What differentiates Whatfix from other similar products?
Their customer service and support! It's different from everything that I saw before. They are kind, attentive, helpful. It's the best experience.
What is your favorite aspect of this product?
Their analytics it's really good! Mainly their flow analytics, where we can see where users are dropping
What do you dislike most about this product?
i dont think that the usability it's the best... I need some help to build things on whatfix
What recommendations would you give to someone considering this product?
You should really consider this product! It has the best cost and customer service
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Sumit A.
- Role: Consultant
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jan 2024
Its a great product but pricey
Likeliness to Recommend
What differentiates Whatfix from other similar products?
The company's vision and product features sets them aside from the peers. The inbuilt features are great but customizations are not easy as they are not willing to consider them. It is a bit pricey almost double from its competitors and the features aren't too many but the good part is it doesn't hang/lag or go into maintenance very often- good uptime.
What is your favorite aspect of this product?
Features of the product
What do you dislike most about this product?
Pricey and the technical team is bit skeptical while implementing or discussing terms.
What recommendations would you give to someone considering this product?
Consider the needs of our organization before investing, if you need all features then use this or look for similar options.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Cons
- Wastes Time
- Vendor's Interest First
- Under Delivered
Neil D.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2023
Great Product
Likeliness to Recommend
What differentiates Whatfix from other similar products?
The support and service offered from the success team
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Lack of features
What recommendations would you give to someone considering this product?
Speak to the team and ask for a proof of concept preview
Pros
- Respectful
- Acts with Integrity
- Continually Improving Product
- Reliable
Cons
- Security Frustrates