What is WebEngage?
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWebEngage Ratings
Real user data aggregated to summarize the product performance and customer experience.
84 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WebEngage?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Messaging
Text Messaging
Mobile Payments
Opt-in
Mobile Marketing Management
Application Integration
Communication Archive
Marketing Analytics
Surveys Feedback
Loyalty Promotions Management
Social Media Marketing Management
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Quality of Features
Ease of Customization
Availability and Quality of Training
Vendor Support
WebEngage Reviews
Jibran Yousuf K.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
A 360 tool for all your marketing needs!
Likeliness to Recommend
What differentiates WebEngage from other similar products?
The features that WebEngage offers cover every aspect of a marketing strategy. Whether you want to target a user segment on the website, or through an email, or even by SMS, WebEngage is there with it's easy to use UI.
What is your favorite aspect of this product?
Marketing Automation. Email Marketing & analytics.
What do you dislike most about this product?
When I started working on this product, I had to look into their own language which is used in emails & other templates. That was a learning experience too tho.
What recommendations would you give to someone considering this product?
Setting WebEngage once will resolve and automate many tasks that will give an uplift to your revenue.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Jessie A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Robust software to achieve marketing consulting
Likeliness to Recommend
What differentiates WebEngage from other similar products?
We make the program a good management of marketing consulting, we are always willing to improve the quality of our customers and visualize a more productive approach in each management. In short, the software has been very influential to have more clients because of the great results obtained.
What is your favorite aspect of this product?
I have been able to empower users to foster successful marketing outreach work. The interface is fluid and intelligent to achieve an interesting goal for my clients. The clients are happy with the results obtained. The support is impactful because they are very fast.
What do you dislike most about this product?
I don't like that the software has an inefficient way to visualize some functions, it is very useful.
What recommendations would you give to someone considering this product?
I recommend this product because of the many options of operation and containment of advice for future sales. It is amazing and has provided many advantages in business.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Marcia P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Efficiency in digital marketing automation
Likeliness to Recommend
What differentiates WebEngage from other similar products?
It has been exceptional in indicating a well-done work method with the necessary ease in terms of campaigns and increase in customers in the market, without a doubt the program has been very solid so that our customers feel satisfied and comfortable to optimize a great service simplicity and quality specialized in web traffic with marketing automations in business processes or campaigns, integration with the website is very simple, from data segmentation to template creation, real-time A / B testing and scheduling It is done with great ease, the system is much more complete because it allows a CRM which increases the traffic to our website.
What is your favorite aspect of this product?
It's an amazing marketing automation tool, it has a nice reporting dashboard and scheduling features, I loved the flawless data flow and seamless workflows and enabled communication, I also like it's funnels and event-based travel. that reacts to an event in real time and helps us organize our marketing engagement pipeline interactively at each stage the user is in, it has also helped us to distribute our campaigns efficiently, the most important feature that i liked is the little logic with just drag and drop.
What do you dislike most about this product?
My experience has been very good in terms of how this platform works, it is one of the best tools that I use, so I have to think a lot to find a dislike, there is nothing that I do not like so far.
What recommendations would you give to someone considering this product?
It is a very complete tool designed to monitor and automate campaigns sent to clients, the platform is fast, reliable, robust and secure, I recommend WebEngage to anyone looking for a marketing automation platform.
Pros
- Helps Innovate
- Enables Productivity
- Saves Time
- Altruistic