What is Vtiger One?
Grow sales, improve marketing ROI, and deliver great customer service with the all-in-one CRM that grows with your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
93 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vtiger One?
Pros
- Client Friendly Policies
- Transparent
- Trustworthy
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Sales Management
Account and Contact Management
Lead Management
Collaboration
Telephony and Call Center Management
Customer Service Management
Quote Contract and Proposal
Activity and Workflow Management
Marketing Management
Analytics and Reporting
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Breadth of Features
Availability and Quality of Training
Ease of Customization
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Vtiger One Reviews
- Role: Operations
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Jun 2022
Lots of options, too many work arounds.
Likeliness to Recommend
Pros
- Respectful
- Client Friendly Policies
- Altruistic
- Continually Improving Product
Cons
- Less Effective Service
- Inhibits Innovation
- Security Frustrates
Michelle W.
- Role: Finance
- Industry: Manufacturing
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2022
Vtiger is a great starter CRM
Likeliness to Recommend
What differentiates Vtiger One from other similar products?
Vtiger is a great starter program but has some difficulties later on as growth happens. Vtiger is limited in some reporting features and functionality of integration with accounting softwares that are commonly used.
What is your favorite aspect of this product?
Many ways to customize fields & drop down menus to capture different demographic information.
What do you dislike most about this product?
As a user for many years I've always found it annoying that the search feature for customers and organizations isn't more intuitive. Such as if the customer's name is Daniel Smith and I search Dan Smith, because that's the name given to me. The profile doesn't show up. Another gripe I have is that documents uploaded to individuals under an organization profile, like a PO, do not show up in the organization profile. I have to search each individual invoice and sales order to see where the document may have been uploaded to the customer profile. If that contact ever leaves the company it can make for a very lengthy search process.
What recommendations would you give to someone considering this product?
We sometimes have to suspend customer/organization profiles. If we suspend the organization that information doesn't move across to the contacts under that profile. So sometimes we end up sending out orders to customers that should have been suspended. The fact we can invoice from the CRM but can't have actual credits on the account make it difficult for anyone not in our accounting software to see the customer credits. A lot of time is wasted searching this information.
Pros
- Respectful
- Efficient Service
- Caring
- Saves Time
Cons
- Less Effective Service
Paulo V.
- Role: Sales Marketing
- Industry: Energy
- Involvement: Vendor Management and Renewal
Submitted Jun 2022
Meets our expectation
Likeliness to Recommend
What is your favorite aspect of this product?
Ease of customization
What do you dislike most about this product?
Should have a training in Portuguese
What recommendations would you give to someone considering this product?
If you need to use many features provided by VTIGER, request training in your local language.
Pros
- Continually Improving Product
- Enables Productivity
- Respectful
- Helps Innovate