What is Vonage Contact Center?
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
1
Since last award
87 Plan to Renew
6
Since last award
70 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vonage Contact Center?
Pros
- Trustworthy
- Fair
- Reliable
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Workforce Management
Call Recording
Contact Center Compliance Management
Multi Channel Intake Integration
Multi Channel Queue Management
Ticket Management
Screen Prompts
Contact Center Analytics
Skills Based Routing
Call Scripting and Call Flow Management
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Vendor Support
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Vonage Contact Center Reviews
Rohan R.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2023
Amazing product and easy to use!!
Likeliness to Recommend
What differentiates Vonage Contact Center from other similar products?
Vonage Contact Center provides products with a very user-friendly interface. I have used it extensively for my communication usage and it has proved to be one of the most efficient products. The calling and texting feature is seamless, the application also helps with data that we can use to analyse multiple aspects to increase productivity. The application works smoothly on Windows, Android, iOs and other software.
What is your favorite aspect of this product?
The favorite aspect of the application is the user-friendly interface. It provides a seamless experience on both phone and desktop applications. The data gathered is very useful and helps in analysing the work.
What do you dislike most about this product?
There is nothing to dislike about the product. It's one of the best products out there in the market.
What recommendations would you give to someone considering this product?
Anyone who is looking for a product to integrate with their system, looking for a product that can keep track of activity and provides data to analyse should go for the product. Its one of the best product out there.
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Acts with Integrity
Rachel H.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2023
Simple to use business phone line
Likeliness to Recommend
What differentiates Vonage Contact Center from other similar products?
The ability for multiple employees to have access to phone lines and messaging.
What is your favorite aspect of this product?
Transcription
What do you dislike most about this product?
The do not disturb option isn’t truly do not disturb
What recommendations would you give to someone considering this product?
Download the computer app as well!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Trevor H.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2023
Easy to use in and out of the office.
Likeliness to Recommend
What differentiates Vonage Contact Center from other similar products?
Mobile app, never miss a call, SMS or voicemail.
What is your favorite aspect of this product?
Very easy to use. Desktop application integrates with our CRM.
What do you dislike most about this product?
I have not found any difficulties with my experience with Vonage
What recommendations would you give to someone considering this product?
Very easy to implement. User friendly. Call forwarding.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity