What is Verloop.io?
We're the world's leading customer support automation platform. We help businesses deliver delightful support experiences to their customers, across channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
93 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Verloop.io?
Pros
- Enables Productivity
- Trustworthy
- Caring
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intent Extraction
Workflow Processing
Personalized Service
Leads Generation
Artificial Intelligence Engine
Other Integrations
Natural Language Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Verloop.io Reviews
Milan P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Easy to use but little costly
Likeliness to Recommend
What differentiates Verloop.io from other similar products?
User interface
What is your favorite aspect of this product?
Architecture
What do you dislike most about this product?
Integration capabilities
What recommendations would you give to someone considering this product?
Ux improvements
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Over Delivered
Aishwarya A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Mar 2022
Great product and satisfactory service
Likeliness to Recommend
What differentiates Verloop.io from other similar products?
Customer service
What is your favorite aspect of this product?
Chatbots are great
What do you dislike most about this product?
Nothing much to specify
What recommendations would you give to someone considering this product?
Go for it. Great business deal
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
rajat r.
- Role: Consultant
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2022
"User Friendly Tool"
Likeliness to Recommend
What differentiates Verloop.io from other similar products?
It's very easy to use and is very efficient and I love it's pop up sound.
What is your favorite aspect of this product?
User friendly
What do you dislike most about this product?
I don't think there is anything to dislike about this tool.
What recommendations would you give to someone considering this product?
I would highly recommend other organizations to use this tool.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity