VeriFone Systems

Verifone Digital Commerce

6.6 /10

What is Verifone Digital Commerce?

Verifone makes it simple to revolutionize customer journeys by providing a single, unified, global platform that enables seamless payment experiences – anywhere, anytime, with any payment method.

Company Details

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Verifone Digital Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Verifone Digital Commerce.

81 Likeliness to Recommend

85 Plan to Renew

67 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Verifone Digital Commerce?

7% Negative

0% Neutral

93% Positive

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Feature Ratings

Average 71

Reporting and Analytics

Content Management

Order Management

Payment Processing

Catalog Management

Order Portal

Retargeting Capabilities

Microsite Management

Content Localization

Integrated Search

Predictive Recommendations

Vendor Capability Ratings

Average 73

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of Customization

Verifone Digital Commerce Reviews

Alex V.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

A complete disaster

Likeliness to Recommend

1 /10

What differentiates Verifone Digital Commerce from other similar products?

My experience was with 2Checkout, that was purchased by Verifone. They basically destroyed the company. Gateway payment was working fine until they decided to just ditch credit card processing in exchange for Paypal. This change almost destroyed my business. I was unable to charge my customers anymore as Paypal had restrictions on the countries I was working with. No other solution provided except that "i'm sorry, do what is best for your company" replies. As it is now, 2Checkout, being part of Verifone has 0 value. Their gateway payments are useless. Implementing Paypal is far more easier than going through their systems.

What is your favorite aspect of this product?

None. They changed policy several times, they stopped receiving payments from Mastercard without providing any explanation whatsoever and then they decided to switch to Paypal for card processing in a 3-days notice of change, without a proper plugin in place to be used on the store I was handling.

What do you dislike most about this product?

Everything. Their practices are as shady as they can be. It wasn't that bad before Verifone adquired 2Checkout, but after this, this company should be avoided.

What recommendations would you give to someone considering this product?

Avoid their gateway payments (2Checkout) like the plague

Cons

Less Reliable
Less Effective Service
Less Inspiring

Verifone Digital Commerce

What is Verifone Digital Commerce?

Company Details

Need Assistance?

Verifone Digital Commerce Ratings

81 Likeliness to Recommend

85 Plan to Renew

67 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Verifone Digital Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Localization The solution provides support for multiple languages and currencies.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.