What is TrueDialog?
The Leading SMS Provider for Mass Text Messaging, SMS Marketing and Personalized 2-Way SMS Texting at Scale.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTrueDialog Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on TrueDialog.
93 Likeliness to Recommend
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TrueDialog?
Pros
- Helps Innovate
- Efficient Service
- Respectful
- Friendly Negotiation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Marketing Management
Scheduled Messaging
Communication Archive
Text Messaging
Loyalty Promotions Management
Surveys Feedback
Opt-in
Application Integration
Marketing Analytics
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Vendor Support
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
TrueDialog Reviews
alix h.
- Role: Student Academic
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Apr 2023
user-friendly, easy to manage contacts, quick
Likeliness to Recommend
What differentiates TrueDialog from other similar products?
The ability to create tags for contacts
What is your favorite aspect of this product?
the tags and editability of the contacts
What do you dislike most about this product?
Not being able to edit or delete templates; overriding would be a nice feature to add
What recommendations would you give to someone considering this product?
do not add in templates you will not be able to use over and over
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Finance
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Great Product!
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Saves Time
Niya L.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2022
Communicate customers through text messaging
Likeliness to Recommend
What differentiates TrueDialog from other similar products?
It is the fastest SMS service for your business. You can keep updated your customer through instant messages. You also have a dashboard to keep track of each member of your group.
What is your favorite aspect of this product?
It has very fast message delivery feature. It allows bulk texting and two way communication. Billing structure is very good. You can manage or customize contacts. The customer service is also very helpful. API allows you to integrate with other sites. It keeps track of conversation with customers and makes you able to reply each and every customer easily and quickly.
What do you dislike most about this product?
It is not an Omni channel. It is not even integrated with Facebook, whatsapp, or instagram. It is true that it is the fastest way of SMS services but it sometimes lags and takes some extra time to send or receive texts. Initially it restricts you to 160 letters message.
What recommendations would you give to someone considering this product?
It is recommended to all size of organizations as it has different plans for different need and is highly recommended to bulk user.
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Altruistic