What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
2
Since last award
98 Plan to Renew
89 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Translation
Scheduled Availability
Application Programming Interface
Knowledgebase
Multi-channel
Workflow Processing
Integration With CRM
Leads Generation
Learning and Adaptability
Natural Language Processing
Voice or Text Input
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Tidio Reviews
Preeti r.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
Tidio Review.
Likeliness to Recommend
What differentiates Tidio from other similar products?
It is transparent. It is easy to use. It has simple interface. It enhances productivity.
What is your favorite aspect of this product?
It is easy to use. It enhances productivity. It is transparent.
What do you dislike most about this product?
No negative feedback at the moment.
What recommendations would you give to someone considering this product?
I would recommend the program to others.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joseph E.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted Oct 2022
UX and UI is great, supports my daily role, works!
Likeliness to Recommend
What differentiates Tidio from other similar products?
I think it stands our in its class
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
hard to tell if people are still online or picking up my messages
What recommendations would you give to someone considering this product?
definitely worth trying if you havent tried something similar before
Pros
- Trustworthy
- Performance Enhancing
- Efficient Service
- Caring
Yvette B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Initial Implementation
Submitted Oct 2022
Great for Shopify stores & customer service
Likeliness to Recommend
What differentiates Tidio from other similar products?
Scheduling is more efficient, more features love the multi channel integration and canned answers. If set up correctly can really help with common customer interactions, orders and delivery faqs
What is your favorite aspect of this product?
I like that it integrates well with Shopify and that you can customise it to meet needs. Real time ? nyeraction is great for sales and brand building
What do you dislike most about this product?
I don't like the fact that to be really effective you need to have a large or onboard team. Not everyone likes chatbots or are willing to use for business despite the fact that they use real time social chat everyday!!!
What recommendations would you give to someone considering this product?
Try out a range of free trials and options. You'll soon find what features work well for your business. Consider how tideo can save money in terms of customer services especially during peak seasons
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable