What is TeamViewer ONE?

TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. Fix problems before they create tickets, consolidate tools, and prevent issues from escalating. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights.

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Awards & Recognition

TeamViewer ONE won the following awards in the Remote Support category

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TeamViewer ONE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer ONE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer ONE?

2% Negative
3% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 84

Remote Support

88

Remote Control

87

Attended and Unattended Remote Access

84

Role-Based Access Controls

82

Discovery

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Quality of Features

84

Business Value Created

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Breadth of Features

81

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

74

TeamViewer ONE Reviews

Jordan .

  • Role: Public Sector
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

An amazing tool for controlling devices remotely.

Likeliness to Recommend

8 /10

What differentiates TeamViewer ONE from other similar products?

When I wish to access a remote computer via the internet and manage nearly any task, TeamViewer comes in assistance. As a result, TeamViewer is one of the market's most reliable references. Its interface is quite user-friendly, and I can access the resources of a machine thousands of kilometers away via access requests or a previously configured parameterization. I need to ensure a secure framework when I need to remotely access a PC, and TeamViewer depends on a safe and reliable credential process that needs to be entered to establish the connection.

What is your favorite aspect of this product?

TeamViewer is one of the best and most reliable remote-access applications. The free version of this software is ideal for a single user (the premium version is better suited for commercial use by large corporations). The best characteristics I’d like to highlight are that It allows us to access and operate the computer of another person for a variety of objectives, such as troubleshooting, application installation, and so on. Furthermore, file transfer between two devices is smooth due to the interoperability of many operating systems and devices such as iOS, Android, Linux, and Microsoft Windows in mobile and computer devices.

What do you dislike most about this product?

The vulnerability of TeamViewer to security risks disturbs me. Unauthorized users may be able to read private information or execute other destructive activities on my computer if I am not cautious.

What recommendations would you give to someone considering this product?

I like TeamViewer because it delivers dependable and secure remote access. When I use the software’s connection services, the encryption feature ensures that my data is protected. Furthermore, its extensive platform support makes it extremely accessible to consumers across a wide range of devices, regardless of expertise level. TeamViewer has been acclaimed by both experts and non-specialists for their flexibility of installation and use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Robert S.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

The best option for remote work and assistance

Likeliness to Recommend

9 /10

What differentiates TeamViewer ONE from other similar products?

TeamViewer Meeting and similar programs make it simple to give and take control and work together. It saves time and money for IT support staff to not have to travel to the site of a problem in order to fix it, making remote access a priceless tool.

What is your favorite aspect of this product?

TeamViewer is one of the most popular conferencing programs currently available because it is compatible with both offline and online platforms, making it easy to send and receive data and to remotely control another computer.

What do you dislike most about this product?

When compared to contemporary options, I believe TeamViewer's design to be obsolete. While Chrome Remote Desktop is convenient for quick remote sessions, Parsec is more suited to complex tasks due to its robust shortcuts for keyboards and multi-monitor support, features that have proven problematic for TeamViewer in the past.

What recommendations would you give to someone considering this product?

No longer do I need to lug around a bulky desktop or laptop computer just to get to my important files and information. Thanks to TeamViewer's user-friendly interface, I never have to worry about missing out on crucial data while I'm away from my work.

Pros

  • Enables Productivity
  • Efficient Service
  • Over Delivered
  • Helps Innovate

Anton K.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Best remote access software in the market

Likeliness to Recommend

8 /10

What differentiates TeamViewer ONE from other similar products?

The convenience of being able to fix my clients' issues from anywhere in the world by simply taking control of their computer remotely via a remote access service. Besides the extra safety measures that having a login ID and password provides.

What is your favorite aspect of this product?

The simplicity with which I may assume remote control of my coworkers' systems and assist them in troubleshooting. TV facilitates easy remote troubleshooting.

What do you dislike most about this product?

Authentication system. Recently, the app has been insisting that users "login" to their website, which is problematic because previous attempts to do so typically failed. Working without needing to log in would be convenient.

What recommendations would you give to someone considering this product?

Helping out your team when you can't be there physically. The ability to fix problems from a distance is brilliantly easy and saves time and effort.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Security Protects

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