What is TeamViewer ONE?

TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. Fix problems before they create tickets, consolidate tools, and prevent issues from escalating. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights.

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Awards & Recognition

TeamViewer ONE won the following awards in the Remote Support category

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TeamViewer ONE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer ONE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer ONE?

2% Negative
3% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 84

Remote Support

88

Remote Control

87

Attended and Unattended Remote Access

84

Role-Based Access Controls

82

Discovery

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Quality of Features

84

Business Value Created

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Breadth of Features

81

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

74

TeamViewer ONE Reviews

John B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

I like and trust TeamViewer for remote access

Likeliness to Recommend

8 /10

What differentiates TeamViewer ONE from other similar products?

Since its inception, I've relied on TeamViewer since it provides everything I need to share files, desktops, and screens remotely from anywhere in the world, both professionally and personally. My TeamViewer is compatible with a wide range of devices and operating systems, and it features an auto-connect feature and account registration.

What is your favorite aspect of this product?

When it comes to remote access programs, I highly recommend TeamViewer. If you're only one person, the free edition of this program is great. What I like best about it is that we can take over one other's computers remotely and perform tasks like installing software, fixing technical issues, etc.

What do you dislike most about this product?

It is the obligation of the authorizing user to take all necessary steps to protect the confidentiality and integrity of the authorized party's data. One potential improvement would be to improve the quality of the final report given to both consumers.

What recommendations would you give to someone considering this product?

TeamViewer is installed on all of my devices, and I've registered my account with the service so that I can access them from anywhere at any time. The workplace environment is ideal for using LAN networks.

Pros

  • Helps Innovate
  • Reliable
  • Transparent
  • Continually Improving Product

Kelsea C.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Secure remote control of any PC or mobile device

Likeliness to Recommend

8 /10

What differentiates TeamViewer ONE from other similar products?

TeamViewer's intuitive design and robust safety features make it my go-to remote access tool. The remote access and screen sharing features are simple to use, and I can use my workstation from any location with an internet connection. In addition, password protection ensures that only those I provide access to can use any of my gadgets.

What is your favorite aspect of this product?

We utilize this for tracking and remote access purposes. The ease with which crucial control and access features can be managed is astounding. This includes the ability to talk to somebody else as if on a call, use the remote computer's screen, see the pointer during sessions, use the chat feature, transfer files, and much more.

What do you dislike most about this product?

If I don't launch TeamViewer from the command prompt, its shortcuts often don't work. In addition, while logging onto a remote computer or device, it can be a pain to use these shortcuts. Even in the paid versions, many people complain that advertisements constantly crop up and distract them.

What recommendations would you give to someone considering this product?

TeamViewer has helped me since it allows me to remotely access other devices, which has simplified my work-from-home setup. In addition, I am able to maintain contact with my team even when I am not physically together.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Acts with Integrity

Jalin M.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Useful for remote support and monitoring

Likeliness to Recommend

8 /10

What differentiates TeamViewer ONE from other similar products?

TeamViewer is fantastic for gaining remote access to a computer so that practically any task may be managed from a distance. That's why TeamViewer is a leading example in the industry. TeamViewer allows us to remotely access and assist other computers, as well as transfer files and have a two-way chat with the user on that machine.

What is your favorite aspect of this product?

TeamViewer Meeting's accessibility and safety features are what I value most. Users can feel safe calling each other thanks to the two-step authentication process. It's great that all of the company's employees, no matter where they are located, can connect on the same platform. Coordinating remotely is more simpler than using multiple applications or programs individually.

What do you dislike most about this product?

When it comes to establishing virtual connections, TeamViewer is top-notch. However, each of these is handcrafted. Thus, we would need to develop some other system that permits having distinct instances if we want a computer that is destined to access several platforms.

What recommendations would you give to someone considering this product?

TeamViewer uses a tried-and-true credential process that necessitates user input to create a connection to a remote computer, helping to ensure a secure environment is maintained at all times. Therefore, an ID and password will be displayed on the screen during application execution, and they will be needed to gain access to the system's resources.

Pros

  • Reliable
  • Efficient Service
  • Acts with Integrity
  • Generous Negotitation

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