What is TeamSupport?
TeamSupport customer support software works the way your customer support team needs it to. It's easy to install, convenient to scale as your business grows, and offers the security and control required to create smooth and uninterrupted performance. From cross-department collaboration to the ability to monitor and analyze the performance of your service reps - our customer service software provides all the tools necessary to create a solution that works the way YOU do!
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamSupport?
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Contact Center Integration
Multi Channel Support
Agent Scripting
Customer Service Knowledge Management
Customer Service Workflow Management
Mobile Customer Care
Customer Community Management
Intelligent Search
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Vendor Support
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
TeamSupport Reviews
Jordan K.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
TeamSupport has been fantastic Franklin is the Man
Likeliness to Recommend
What differentiates TeamSupport from other similar products?
Ease of implementation, product support, excellent support.
What is your favorite aspect of this product?
We depend upon the reporting functionality daily, monthly and annually. I do not see us leaving TeamSupport any time soon.
What do you dislike most about this product?
The search functionality leaves some things to be desired, especially with custom fields. That said, their support staff is always helpful and has been great at trying to support.
What recommendations would you give to someone considering this product?
Chat with a sales rep and see if the product will fulfill your needs. They do an excellent job and will be very honest about their capabilities.
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
Joshua P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
This product worked very well for my needs!
Likeliness to Recommend
What differentiates TeamSupport from other similar products?
It is extremely easy to wrap your head around and apply each facet of your support role into using the product with out forcing it. I was naturally able to collaboratively work with my team, customer, and TeamSupport to achieve a higher standard of support
What is your favorite aspect of this product?
Intuitive design and ease of understanding features
What do you dislike most about this product?
I can’t really think of anything at the moment
What recommendations would you give to someone considering this product?
Consider each facet of what you or your team uses to accomplish your/their goals.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Effective Service
Arvin A.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Feb 2022
Same as any other CRM software but...
Likeliness to Recommend
What differentiates TeamSupport from other similar products?
I found that the TeamSupport software performs pretty much the same as other software but I find the layout of the data I need to run my business to to be easier to work with since at times I'm spending my entire day using it. I prefer to be out in the field and not fighting any programs or software the is supposed to make my life easier. TeamSupport does that for me. I'm able to quickly find what I need and move on. It saves time and eases frustration.
What is your favorite aspect of this product?
Ease of access to my data and notes on my clients.
What do you dislike most about this product?
Not much. Its the so similar in functionality to other CRMs that if one CRM doesn't have a particular feature other CRMs don't have it either.
What recommendations would you give to someone considering this product?
Don't expect some to tread new ground with functionality. It handles what i needed it to handle and did so in an aesthetically pleasing way.
Pros
- Reliable
- Trustworthy
- Performance Enhancing
- Enables Productivity