What is Tableau CRM Analytics?
Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
85 Likeliness to Recommend
92 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tableau CRM Analytics?
Pros
- Security Protects
- Acts with Integrity
- Performance Enhancing
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboard
Data Exploration and Visualization
BI Security
Collaboration
Self Service and Ad Hoc Capabilities
Intelligent Alerts and Notifications
BI Platform Administration
Data Connectors and Data Mashup
Mobile
Operational Reporting Capabilities
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
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Tableau CRM Analytics Reviews
Ritu D.
- Role: Consultant
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Lot of features and functionalities but bit pricey
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
1. Features like dataflow and recipe are only in Tableau CRM 2. It is good option if all your data is in Salesforce. 3. There is already embedded AI and Machine learning so we don't have to much in Salesforce Discovery.
What is your favorite aspect of this product?
1. Visualization of 50Million data is possible. 2. Data transformation is there with the help of dataflow. There are so many features available in the recipe which make data transformation so easy.
What do you dislike most about this product?
1. Limitation of features. But It has been continuously growing since the launch. They keep adding cool features quarterly.
What recommendations would you give to someone considering this product?
It has limited features compared to other BI software but it also new tool as compared to other. It has grown exponentially since 2016.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Joe T.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Optimized for the Force.com platform
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
Optimized for the Force.com platform
What do you dislike most about this product?
The name change, there's no actual Tableau technology in Tableau CRM. Once it fell under the Tableau umbrella, the focus seems to have shifted. My dream would be the Tableau client experience on top of the Tableau CRM backend
What recommendations would you give to someone considering this product?
Is the vast majority of your data in Force.com applications, then great, grab some platform licenses from Salesforce, if not, but you are using Force.com applications from Salesforce or their ISVs, then leverage the packaged apps SF and partners like FinancialForce have built using the technology
Pros
- Includes Product Enhancements
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
- Vendor Friendly Policies
- Vendor's Interest First
Daniel A.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Great product to use for big & small businesses
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
Gives more insight to future and current endeavors for clients and their businesses
What is your favorite aspect of this product?
Being able to display information more accurately to the end client.
What do you dislike most about this product?
Nothing really.
What recommendations would you give to someone considering this product?
Take time to completely understand the ins and outs of what you are using this product for to get the most of it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing