Swoogo Customer Reviews 2024

Swoogo

7.6 /10

What is Swoogo?

Your virtual event needs somewhere to hang out, and there's a party at our place. From registration to day-of-event pages, streaming to engagement, The Swoogo platform is a perfect home for your virtual events.

Company Details

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Swoogo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Swoogo.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Swoogo?

0% Negative

6% Neutral

94% Positive

Pros

Reliable
Respectful
Helps Innovate
Inspires Innovation

Feature Ratings

Average 80

Registration Process/Integration

Customer Support

Presentation/ Webinar Capabilities

Exhibitor or Vendor Environment

Metric and Reporting

Vendor e-Commerce

Branding and Visual Customization

Networking Facilitation

Social Media Channel Integration Outbound

Gamification

Attendee Engagement

Vendor Capability Ratings

Average 79

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Breadth of Features

Ease of Implementation

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Swoogo Reviews

Arjun S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Amazing product. I love it and I use it daily.

Likeliness to Recommend

10 /10

What differentiates Swoogo from other similar products?

Swoogo is best suited for managing many small or at least one large event annually. It is especially compatible with field marketing, global brands, and large nonprofits. Some of the features listed below to justify why Swoogo is different from other products. -User-based pricing -Unlimited conditional logic -Sponsor portal and speaker resources -Integrated app option

What is your favorite aspect of this product?

Very easy to use and we have lots of pre-buid things that save our time.

What do you dislike most about this product?

For Developer, it don't have the dark mode and it always mess-up with layout code format. We only have font awesome icons, I would love to see flat icons and others may be. We don't have twig version history as well. Also some time it doesn't allow us to drag and drop if we have added JS in layout.

What recommendations would you give to someone considering this product?

This product is time saver and every easy to develop everything specially for events.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Susana N.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Very user friendly, easy to use, reliable.

Likeliness to Recommend

9 /10

What differentiates Swoogo from other similar products?

Mostly how easy it is to use, how non-tech-savy people can understand it and get easy access and customization of the platform.

What is your favorite aspect of this product?

The visuals and overall user experience it provides.

What do you dislike most about this product?

Maybe the lack of customization in some design aspects.

What recommendations would you give to someone considering this product?

It's a great solution for all teams, accesible and user-friendly. It can bring value to all the different areas of any business.

Pros

Continually Improving Product
Effective Service
Inspires Innovation
Acts with Integrity

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2023

Easy to learn and adapt to the available tools.

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Swoogo

What is Swoogo?

Company Details

Need Assistance?

Awards & Recognition

Swoogo Ratings

87 Likeliness to Recommend

1 Since last award

93 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Swoogo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Customer Support Support before, during, and after event. Technical support available during the event.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Swoogo Reviews

Arjun S.

Amazing product. I love it and I use it daily.

Likeliness to Recommend

Pros

Susana N.

Very user friendly, easy to use, reliable.

Likeliness to Recommend

Pros

Easy to learn and adapt to the available tools.

Likeliness to Recommend

Pros

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Feature Ratings

Registration Process/Integration

Customer Support

Presentation/ Webinar Capabilities

Exhibitor or Vendor Environment

Metric and Reporting

Vendor e-Commerce

Branding and Visual Customization

Networking Facilitation

Social Media Channel Integration Outbound

Gamification

Attendee Engagement

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Breadth of Features

Ease of Implementation

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization