What is SurveySparrow?
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
93 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Customizable Branding
Collaboration
Templates & Question Library
Role and User Management
Branching and Logic
Multi-Channel Distribution
Multi-Media Support
APIs and Integration
Data Analysis and Visualization
3rd-Party Integrations
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Implementation
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
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SurveySparrow Reviews
Mark H.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jul 2021
Surveys done right!
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The feature set is incredible and continues to expand. Clear documentation, active user community. The “Sparrow” is consistently used in marketing campaigns and corporate branding.
What is your favorite aspect of this product?
Quality over quantity. Robust platform with stellar support. Experienced leadership. Alway nice when things just work ✅
What do you dislike most about this product?
There is no the to dislike “most”. There is always room for improvement in any company. SurveySparrow is no exception to this rule and they are well aware of this. Included functionality per different tier/plan could be made even more clear. Is being worked already.
What recommendations would you give to someone considering this product?
Sign up for SurveySparrow’s 14 day free trial and schedule your calendar accordingly. As with every products, there is a learning curve. While it is not necessarily steep in SurveySparrow’s case (plenty of documentation and their support team ready to assist), don’t start exploring the system in day 12 of the trial period…
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Astin H.
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jul 2021
Good price, easy to use & great features!
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Fair pricing, easy customization, and can administer survey in different languages.
What is your favorite aspect of this product?
Ease of use and language translation.
What do you dislike most about this product?
I had some trouble with customizing skipping questions based on the previous answer.
What recommendations would you give to someone considering this product?
Choose the package that best suits your needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
Great product, even better customer service!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing