Square, Inc.

Square for Restaurants

6.9 /10

What is Square for Restaurants?

Square for Restaurants is a point-of-sale platform built from the ground up with software, hardware, and payments to streamline your entire restaurant operation. It’s built for front of house and back of house. And it’s built for speed.

Company Details

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Awards & Recognition

Square for Restaurants won the following awards in the Restaurant POS category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience

2022

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

13 Top Rated Features

2022

Square for Restaurants Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square for Restaurants.

82 Likeliness to Recommend

92 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square for Restaurants?

8% Negative

5% Neutral

87% Positive

Pros

Reliable
Enables Productivity
Saves Time
Performance Enhancing

Cons

Under Delivered
Leverages Incumbent Status
Less Transparent

Feature Ratings

Average 77

Advanced Reporting Analytics

Integrations

Payment Processing

Mobile Capabilities

Workforce Management

Check Settlement Types

PCI Compliance

Kitchen Course Management

Advanced Compliance & Statutory

Multiple Venue Property Concept Support

Inventory Recipe Management

Vendor Capability Ratings

Average 76

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Quality of Features

Ease of Customization

Square for Restaurants Reviews

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2020

There was a fantastic reaction

Likeliness to Recommend

8 /10

Pros

Enables Productivity
Effective Service
Respectful
Client Friendly Policies

Role: Consultant
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Easy to set up. Easy to use.

Likeliness to Recommend

6 /10

Pros

Continually Improving Product
Reliable
Enables Productivity
Effective Service

Cons

Under Delivered

Role: Public Sector
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Great for use, fantastic to buy

Likeliness to Recommend

10 /10

Pros

Reliable
Enables Productivity
Inspires Innovation
Respectful

Square for Restaurants

What is Square for Restaurants?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Square for Restaurants Ratings

82 Likeliness to Recommend

92 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Square for Restaurants?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Square for Restaurants Reviews

There was a fantastic reaction

Likeliness to Recommend

Pros

Easy to set up. Easy to use.

Likeliness to Recommend

Pros

Cons

Great for use, fantastic to buy

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Advanced Reporting Analytics

Integrations

Payment Processing

Mobile Capabilities

Workforce Management

Check Settlement Types

PCI Compliance

Kitchen Course Management

Advanced Compliance & Statutory

Multiple Venue Property Concept Support

Inventory Recipe Management

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Quality of Features

Ease of Customization