What is Sprinklr Social?
With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.
Company Details
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Get AssistanceSprinklr Social Ratings
Real user data aggregated to summarize the product performance and customer experience.
83 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprinklr Social?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Publishing
Dashboards and Reporting
Visual Analytics
Social Media Channel Integration Inbound
Sentiment Analysis
Competitor Tracking
Audience Segmentation
Influencer Identification
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Breadth of Features
Business Value Created
Ease of Data Integration
Quality of Features
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
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Sprinklr Social Reviews
ADAM A.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Nov 2023
Best large enterprise social media management
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Sprinklr social was a social media management software which integrated listening first, so is further down the line in being the most comprehensive integrated social management & listening suite.
What is your favorite aspect of this product?
The dashboarding & analytics which are very easy to setup, share & filter. The social engagements feeds which are vital for community managers.
What do you dislike most about this product?
Cost can be prohibitive and additional features all have costs, in addition to their core product
What recommendations would you give to someone considering this product?
Consider for your large enterprise brand or clients looking to transform their social management
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Vendor's Interest First
- Less Generous
Frank R. C.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Feb 2023
Sprinklr makes community management easy
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Sprinklr's integration with the leading social networks we use in performance marketing (Meta/Snapchat/Twitter) works flawlessly. It is effortless to monitor and evaluate campaigns across the board. We can also share creative assets seamlessly between networks. Cross-platform content planning and cross-country reporting. The advantage of this: is simplified enterprise-wide comparisons and faster approval processes.
What is your favorite aspect of this product?
Management of listening and social media campaigns. In addition, reports and control panels are for external use. Integrating the various networks enables us to bundle uniform messages without requesting individual APIs. We also save time managing creative assets and naming conventions using the internal Sprinklr system. Customer service is also easily accessible and friendly.
What do you dislike most about this product?
With a delay, new versions will be available only through the Sprinklr interface. Beta access is never available. This always makes working with Sprinklr less streamlined than working directly from the native panels.
What recommendations would you give to someone considering this product?
Customization (dashboard, etc.) and approval processes are simplified, making it easier to work with different lines of business and external service providers. It is worthwhile primarily for large companies that want to use the tool internationally.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Siddiq K.
- Role: C-Level
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Market problem solver product
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Analytics and user engagement
What is your favorite aspect of this product?
User Engagement tracking
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
SMB's will highly get benefitted
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing