What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Integration With IT Tools
Service Catalog
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2020
Great product, affordable, easy to use
Likeliness to Recommend
Pros
- Generous Negotitation
- Security Protects
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Government
- Involvement: End User of Application
Submitted Jan 2020
Ok product for starter up companies
Likeliness to Recommend
Pros
- Trustworthy
- Unique Features
- Effective Service
- Security Protects
Cons
- Less Productive
- Under Delivered
- Less Transparent
- Role: Consultant
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jan 2020
Easy to use. Will not disappoint.
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
Cons
- Less Inspiring
- Vendor Friendly Policies
- Vendor's Interest First