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What is Sogolytics?
From designing and distributing questionnaires to turning analysis into insights, the SoGoSurvey platform seamlessly automates data collection and informs your most important decisions. SoGoSurvey is a suite of tools designed for enterprise feedback management, including CX, EX, surveys, and assessments.
Company Details
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Get AssistanceSogolytics Ratings
Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
98 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sogolytics?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Data Analysis and Visualization
Collaboration
Role and User Management
Questionnaire Design/Survey Builder
Branching and Logic
Customizable Branding
3rd-Party Integrations
Mobile Support
Multi-Media Support
Templates & Question Library
Multi-Channel Distribution
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Vendor Support
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Sogolytics Reviews
Rosemarie P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
With solutions that improve consumer satisfaction.
Likeliness to Recommend
What differentiates Sogolytics from other similar products?
You can simplify data management and better understand customers who use SoGoSurvey to increase the returns on your investments. Surveys can be conducted to measure consumer satisfaction and employee satisfaction. Market research and collecting product reviews are also options. You can increase relationships with consumers and attract new customers.
What is your favorite aspect of this product?
I like SoGoSurvey is an excellent tool that allows you to: Automate data collection and analysis, identify trends, demands and customer behaviors. Through APIs, you can collect automated feedback. By closing the loop with an integrated case management solution, you can increase customer retention. It provides you with useful information such as sentiment analysis and segmentation.
What do you dislike most about this product?
The cost of a SoGoSurvey subscription is extremely high compared to the alternatives.
What recommendations would you give to someone considering this product?
I recommend using SoGoSurvey because you can identify problems early on and take preventative action. You can collect information from significant exchanges to inform the circumstances of the experience and areas of difficulty. Improve brand loyalty, staff satisfaction, customer and employee experience, prevent attrition and grow your business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shiraz F.
- Role: Student Academic
- Industry: Communications
- Involvement: End User of Application
Submitted May 2022
Easy to use for a great price!
Likeliness to Recommend
What differentiates Sogolytics from other similar products?
I felt that up to an extent Google Forms was easier to use. But once it starts getting more and more complex, SogoSurvey was a lot easier.
What is your favorite aspect of this product?
The customer service. They are almost always available and reach out through email really quickly if they're not available through a phone call.
What do you dislike most about this product?
The analytics of the data.
What recommendations would you give to someone considering this product?
Definitely get it if you're a small business. I am not sure about SogoSurvey if you're a large business because I used it for a small team and project.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Melisa Y.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
My Experience With SoGoSurvey
Likeliness to Recommend
What differentiates Sogolytics from other similar products?
SoGoSurvey makes designing and distribution of survey questionnaire easy. It's the best I have used.
What is your favorite aspect of this product?
I like the ease of creating and customizing survey forms. It comes with easy to use and ready to use templates Using and understanding how SoGoSurvey works is straightforward. It makes every aspect of business surveying easy
What do you dislike most about this product?
SoGoSurvey is one of the best and hasn't posed challenges
What recommendations would you give to someone considering this product?
For businesses survey, I recommend SoGoSurvey. It's affordable, resourceful, and easy to use
Pros
- Helps Innovate
- Continually Improving Product
- Effective Service
- Inspires Innovation
