What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Friendly Negotiation
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

Task Reporting

85

Add Attachments

85

Task Categorization

85

Task Prioritization

85

List Tasks

85

Notifications

85

Add Notes

84

Due Dates

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Business Value Created

84

Breadth of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

80

Vendor Support

80

Smartsheet Reviews

Nicole K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Software that has the potential to change the game

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

For dynamic work, Smartsheet is the platform of choice for businesses. Intelligent work management platform Smartsheet enables organizations to plan, execute and report on work at scale in real-time with the ProWorkflow Project Management Online difference - Simplified! Projects, tasks, time, and teamwork

What is your favorite aspect of this product?

In Smartsheet, I am able to consolidate and standardize all of our company templates and tools, which I appreciate and enjoy. Through the use of Smartsheet, I was able to create an extensive ERP system with a variety of modules and resources. Imagination is the only limit to what can be done. There are a lot of tools that we developed on our own and didn't optimize or share with other departments of the company. When it comes to consolidating my data, Smartsheet has helped me create a clearer picture of the company's future and how we might approach a more and more efficient structure in which the information itself is the focus as opposed to

What do you dislike most about this product?

Nothing! When it comes to delivering on its promises, Smartsheet excels. No shortage of tools and opportunities to implement them exist within it - with a little bit of innovation thrown in for good measure. It seems as if new tools are added almost weekly because the development team is responsive and creative. Still, it would be nice to have some of the more obscure Excel formulas included in the mix. Even Excel can't duplicate some formulas in Smartsheet, however, because of the database structure that's hidden under the hood of Smartsheet. Or perhaps conditional dropdown lists would be useful, where the column dropdowns reflect the result

What recommendations would you give to someone considering this product?

If you have a specific goal in mind, make sure you sketch it out and understand your toolkit options to get there. sheets, reports, dashboards, form builder, automations (there are so many! ), Gantt, cards and charts and attachments are just a few of them. It is possible to create amazing things using these.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alberto Jose R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Smart Work using a Smartsheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

martsheet is widely used in many types of organizations to supervise and manage all types of work for large and small teams, ranging from large corporations to small businesses as opposed to clickup a program that replaces a slew of others ClickUp is a standout productivity application.

What is your favorite aspect of this product?

A project management flow that is easy to build, customize, follow, and maintain that combines the aesthetic of an excel sheet with the functionality of a Google doc. The features of proofing, chat, and attachments are all built-in.

What do you dislike most about this product?

You can't merge cells or rows, forms don't have validation, proofing doesn't have custom messaging options, and you can't pick the entire team using "@all," so you have to tag team members individually, which could be a pain for larger organizations.

What recommendations would you give to someone considering this product?

It's worth a shot. It has the potential to be useful, collaborative, and interesting, and some smart people are working hard to make it so. They also have a good, thriving community as well as well-written help documentation.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Shilpi P.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Wonderful product, Very easy to use!!

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Its ease of use and reporting features differentiate with other similar products

What is your favorite aspect of this product?

It is time saver and all task at one place can be viewed

What do you dislike most about this product?

reporting can require few enhancements

What recommendations would you give to someone considering this product?

Must have!!

Pros

  • Trustworthy
  • Saves Time
  • Client Friendly Policies
  • Fair

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