Smartsheet Customer Reviews 2025 | Task Management

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Smartsheet

Composite Score

9.0 /10

CX Score

9.2 /10

161 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

3% Neutral

96% Positive

Pros

Friendly Negotiation
Enables Productivity
Performance Enhancing
Trustworthy

Feature Ratings

Average 85

Task Assignment

Task Status

Task Reporting

Add Attachments

Task Categorization

Task Prioritization

List Tasks

Notifications

Add Notes

Due Dates

Automated Workflow

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

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Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Michael M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Raise project management to a high level

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet offers ease of use and implementation; other products promise to do everything you need, but their performances are not as easy as this one. In addition, their technical support is always available and spectacular.

What is your favorite aspect of this product?

If you are looking for project management best practices, Smartsheet is just what you need. It offers a set of tools that provide unique flexibility to perform precise operations. I can customize the perfect organization of projects and quickly create very intuitive reports. Tasks are presented in Smartsheet and then further customized and organized according to the project schedule.

What do you dislike most about this product?

No problem at all; it's undoubtedly fascinating how easy it is to use and set up, which has been a great help.

What recommendations would you give to someone considering this product?

It is easy to use, and I recommend it because it has a significant advantage, as it eliminates complex project management processes. It is more suitable for large companies with a large number of employees than for small ones. It has everything to manage and coordinate projects with very extensive new content creation.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Shiva K.

Role: Information Technology
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Must Needed tool for every Business

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

This fantastic tool is flexible and easy to use. Our team needed a tool to colloborate. This tool came in handy. Without any dependence on IT helpdesk, we started using the tool. We created different forms using this tool to store and track data. With the experience of our team, this tool was used in our organization by all teams now.

What is your favorite aspect of this product?

The Smartsheet team has the drive and hunger to deliver customer delight. When we wanted a feature, the team readily listened to our needs, understood our requirements and delivered the feature within couple of weeks.

What do you dislike most about this product?

This company is going to be big soon. It must keep the same drive and hunger as it grows big.

What recommendations would you give to someone considering this product?

This tool is flexible and available on the cloud. It does not require huge investment. Just try the tool in your team and check its features. The learning curve is not steep and within a week one can master the tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

liz c.

Role: Industry Specific Role
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Very powerful

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Its functionality is the widest compared to other similar products.

What is your favorite aspect of this product?

I like how it has large data storage capability. Also I like how it normally helps me to track all my projects and deliver them on time. It's cost friendly compared to other similar platforms.

What do you dislike most about this product?

I really do enjoy working with smartsheet,I have no dislike towards it.

What recommendations would you give to someone considering this product?

It's the best for maintaining Small medium size projects,you should give it a try.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Attachments Ability to add attachments for tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

List Tasks Display outstanding tasks

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Project Management - Enterprise

Smartsheet Reviews

Michael M.

Raise project management to a high level

Likeliness to Recommend

Pros

Shiva K.

Must Needed tool for every Business

Likeliness to Recommend

Pros

liz c.

Very powerful

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Status

Task Reporting

Add Attachments

Task Categorization

Task Prioritization

List Tasks

Notifications

Add Notes

Due Dates

Automated Workflow

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support