Smartsheet Customer Reviews 2025 | Task Management

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Smartsheet

Composite Score

9.0 /10

CX Score

9.2 /10

161 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

3% Neutral

96% Positive

Pros

Friendly Negotiation
Enables Productivity
Performance Enhancing
Trustworthy

Feature Ratings

Average 85

Task Assignment

Task Status

Task Reporting

Add Attachments

Task Categorization

Task Prioritization

List Tasks

Notifications

Add Notes

Due Dates

Automated Workflow

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

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Project Portfolio Management - Midmarket

Score 9.1

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Project Management - Enterprise

Score 8.9

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Siddharth j.

Role: Operations
Industry: Education
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jun 2024

Product is outstanding with limited formulas

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It provides various automation, notifications and reminders features. We can also attach documents in each row which is unique

What is your favorite aspect of this product?

I am satisfied however, few excel formulas does not work in Smartsheet

What do you dislike most about this product?

Few excel formulas does not work

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Rachel H.

Role: Human Resources
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

SmartSheet helps us and organizes our teamwork

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Making a board is a big help. No matter where you paste the data, it will always be in the same format. The sheet supports multiple users at once, and unlike Excel, filters used by one person will not affect the work of the other.

What is your favorite aspect of this product?

I like the intuitive design, adaptability in creating different types of sheets, powerful project management capabilities, customizable templates, wide range of integrations and continuous updates in Smartsheet work together to make teams more efficient and productive.

What do you dislike most about this product?

It can be quite annoying when two users try to enter data into the same column at the same time because the previous entry is often overwritten. This seems to be happening more frequently lately and usually occurs when you launch Smartsheet for the first time each day; At other times it opens and loads the sheets quickly.

What recommendations would you give to someone considering this product?

If I want to improve my company's productivity or just make some minor adjustments, I can use Smartsheet to keep track of everything. With your help, I can keep everyone informed about the project and send friendly reminders. It seems like everyone involved in the project is choosing to take a slightly different tack. The ability to monitor other team members even when they are not actively participating is another advantage.

Pros

Enables Productivity
Efficient Service
Inspires Innovation
Saves Time

Shivan y.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Good workflow

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

Has good dashboard and offers rich set of views, workflow and reports.

What recommendations would you give to someone considering this product?

The software is flexible and scalable.

Pros

Reliable
Efficient Service
Caring
Respectful

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Attachments Ability to add attachments for tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

List Tasks Display outstanding tasks

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Project Management - Enterprise

Smartsheet Reviews

Siddharth j.

Product is outstanding with limited formulas

Likeliness to Recommend

Pros

Rachel H.

SmartSheet helps us and organizes our teamwork

Likeliness to Recommend

Pros

Shivan y.

Good workflow

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Status

Task Reporting

Add Attachments

Task Categorization

Task Prioritization

List Tasks

Notifications

Add Notes

Due Dates

Automated Workflow

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support