Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

87

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

86

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Angelina Grisel S.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

The best in its field.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It is a widely used product in this organization, it is used throughout the company and many of our clients have it in turn as the predefined collaboration software. Well, a large number of characteristics that have made it quite appreciable and make it stand out in the market, its large amount of complement at the same time makes it useful for different cases and allows it to stand out within the integration eyes that we want to focus on. .

What is your favorite aspect of this product?

has a lot of negative things is an internal collaboration product that allows to improve communication due to a greater interaction with an increase in the organization of workspaces and thus generating an almost instantaneous growth in ROI. It is a product with enough extensibility which you include in different aspects of our company and provide operation in all available branches.

What do you dislike most about this product?

Nothing bad to add is a fairly new product which has made it possible to reduce the spaces within organizations and for our clients, it has endless characteristics which sometimes cost to use all but are always there waiting for if they are needed.

What recommendations would you give to someone considering this product?

Regarding the recommendation, it is a product that is easily integrated with other third-party systems, resulting in an increase in the organization of the workspace that is consequential thanks to the direct increase in the efficiency of collaborations in the groups of our organization. Sincerely, if you need a collaboration program that can have a direct impact in a short time and an increase in your capabilities as a company, Slack would be the ideal option.

Pros

  • Enables Productivity
  • Effective Service
  • Transparent
  • Helps Innovate

Melanie H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Efficient and agile communication tool

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack has a set of online communication tools that optimize the collaborative work of our organization and facilitate communication with our clients. It allows you to create work groups, which provide the opportunity to share information between multi-company groups, teams, project groups or any type that is needed and improve the development of tasks. It offers communication channels that allow the development of an organized collaboration and helps to improve decision-making.

What is your favorite aspect of this product?

You have a high ability to share information and collaborate with coworkers efficiently. This platform offers very efficient group chat functions. It makes it possible to create direct communication channels with our clients. The video calling and voice calling functions are excellent. Searching your conversation history saves time finding what you need. It integrates seamlessly with Google Drive.

What do you dislike most about this product?

It is necessary to incorporate integrations with more tools to further improve the communication experience. Also the customization of notifications is not very cumbersome.

What recommendations would you give to someone considering this product?

Slack offers all the features expected of a collaboration platform, at a competitive price and with the ease of handling its functions.

Pros

  • Reliable
  • Inspires Innovation
  • Caring
  • Respectful

Rossana H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Platform that provides fluency in communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack encourages effective internal communication and improves workflow between different groups. It offers a set of very useful functions such as messaging, voice calls, video calls, file sharing, among others. It allows you to create groups for projects and groups of work teams, which makes it possible to develop a more efficient collaborative work. Provides an opportunity to socialize and build connections with co-workers.

What is your favorite aspect of this product?

It is very easy to use, with a really nice platform. The chat tool provides quick and direct communication with our co-workers. Plus, it lets you easily create groups as shared workspaces for project work. In addition, it allows you to integrate applications and edit publications with the format you want. Provides a support that responds satisfactorily with all our concerns and requirements.

What do you dislike most about this product?

The mobile application has very limited functions in relation to the computer application.

What recommendations would you give to someone considering this product?

This platform has a set of tools that allows us to develop fluid and effective communication with our work team. Significantly improves productivity. I recommend its implementation.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Effective Service

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