What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Anthony F.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
Improve your company's communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is a great collaborative tool that allows company workers to connect, communicate, and share documents. It is ideal to organize work, share information, communicate about tasks and events related to the daily work of the company. Work meetings are streamlined by sharing information in the work group through high-quality videoconferences. It allows you to contribute ideas to the creative process of your team while you move in a reliable and safe environment.
What is your favorite aspect of this product?
It allows you to communicate with co-workers or clients anywhere in the world in real time. You have the excellent option of creating channels to have the team and work more organized. It has the attractive possibility of automating daily and repetitive tasks. It has a valuable and very useful team chat. Allow team members to make video calls at any time. It's easy to share files stored on your computer or from any cloud service like Dropbox or Google Drive.
What do you dislike most about this product?
It is a platform with many advantages, the only thing that so far I think it needs to improve is that the application is slow to load images and very heavy files.
What recommendations would you give to someone considering this product?
I recommend that you use Slack because it is an efficient collaborative platform for a corporate environment. It is a very useful tool so that employees can always be connected with teamwork, share topics of interest and thus improve the productivity of the company.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Caring
Gabriel G.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Mar 2021
Great way to stay in touch with all your team
Likeliness to Recommend
What differentiates Slack from other similar products?
The way it integrates with a great number of productivity tools.
What is your favorite aspect of this product?
The ability to assign reminders.
What do you dislike most about this product?
The lack of video and voice messaging
What recommendations would you give to someone considering this product?
Make sure it's right for your company way of communicating, and if you handle too many projects, make sure you have an organized, streamlined Slack channels set up because it can get messy real fast.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Shivani S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
One Slack for all Chat operations
Likeliness to Recommend
What differentiates Slack from other similar products?
Power Integration, Chat operations
What is your favorite aspect of this product?
Channels, intuitive UI
What do you dislike most about this product?
random crashes on macOS
What recommendations would you give to someone considering this product?
best tool for in-company or in-team communication
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service