Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Santiago R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Superb Internal and External Communications Tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack offers many options for project management while remaining clear-cut and well-organized as an easily accessible all-purpose tool for internal and external communication. Slack offers a wide range of communication and data exchange options, including the ability to provide feedback, ask questions, and request feedback.Slack is ideal for quickly and easily starting a private conversation with coworkers or clients because of its up-to-date and clearly laid out user interface. Workgroups are able to switch over quickly and effectively by using Slack.Asynchronous work has already occurred.Usage has allowed our teams to work efficiently.

What is your favorite aspect of this product?

I use Slack primarily for communication with customers. Information can be easily shared, data can be easily added to and managed, and feedback can be quickly gotten. The system remains understandable and the user is always up to date because they only receive notifications for tasks that are relevant to them. A straightforward and quickly understandable tool for information exchange. The tools' design is clear-cut and user-friendly. With the various work groups, one does not come througheinander. Additionally, many people benefit from the ability to use Slack on mobile devices.The tools' design is clear-cut and user-friendly.

What do you dislike most about this product?

When a thread gets a little longer, the system quickly becomes disorganized. Emojis are great for starting a conversation, but they can also easily cause the important details of an ongoing project to be overlooked, which can cause some chaos within a thread. However, that is undoubtedly a matter of taste, and it is entirely up to each individual whether they choose to use emojis or not. I find it problematic that the tool is always available. I frequently get distracted from my work by a Slack message. Similar to social media, it is important to make an effort to keep "Offline" windows of time to prevent routinely interrupting the workflow.

What recommendations would you give to someone considering this product?

Due to constant accessibility, one receives responses to open questions very quickly. If one sent a letter, it would take longer before they got a response and could work again. Slack replaces meetings and calls frequently because it allows for quick resolution of issues and instant communication among team members. Slack increases transparency in communication for all parties involved in the process. Work is facilitated by brief team communications, taking note of minor remarks, seeking agreement up front, and group discussions focused on a particular theme.Additionally, many people benefit from the ability to use Slack on mobile devices.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nitin T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

A collaborative communication tool that works well

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The real time messaging, screen and file sharing is great which makes it a good fit for scrums and stand-ups. Also, you can generate links to your messages which saves the pain of taking screenshots every time. Can be easily integrated with other project management tools and custom channel features helps you create custom projects with no limitation.

What is your favorite aspect of this product?

Here are some aspects that I live about Slack: 1. The UI is easy to use and simple to work with 2. Great customization options 3. The search function is quite accurate and faster than other such platforms 4. Availability of mobile app 5. Ease of integration with other tools

What do you dislike most about this product?

It can get a bit distractive when you are using multiple communication tools but as a standalone there are no complaints except for occasional delay in notifications.

What recommendations would you give to someone considering this product?

In case you are looking for a collaborative communication tool and work with multiple teams Slack will be the right choice

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation

Tania A.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Great collaboration tool that keeps innovating

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

I love the ability to separate out conversations on various channels so that I keep streams of work organized

What is your favorite aspect of this product?

The ability to create channels to communicate with members of various teams and collaborate more efficiently

What do you dislike most about this product?

There is nothing I dislike about this product

What recommendations would you give to someone considering this product?

I would say go for it - I find it much more innovative and functional than Microsoft Teams

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Reliable
  • Enables Productivity

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