Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Adenike O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

The ultimate business messaging solution.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack has the best integration with third party tools of any business messaging platform I've used. It seamlessly integrates with popular software such as Google Drive, Monday.com , Gitlab and others. The integration with these applications greatly streamlines my team's workflow, bringing increased automation to our daily processes.

What is your favorite aspect of this product?

The Slack feature that keeps track of conversation history on every channel is what I like best and has been the most beneficial part of Slack for me. Upon joining a new channel, I have access to all previous discussions on that channel, allowing me to easily catch up on prior project conversations.

What do you dislike most about this product?

The audio and video call functions on Slack can be improved in terms of stability. Additionally, there is a noticeable lag time before a call to another Slack user finally connects.

What recommendations would you give to someone considering this product?

When it comes to business messaging , I always will recommend Slack without hesitation.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Truc N.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Effective team communication and collaboration pla

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

User-friendly interface: Slack has a simple, intuitive interface that makes it easy for users to send messages, share files, and more. Integrations: Slack integrates with a wide variety of other tools and services, including project management tools, file storage services, and more, which makes it a one-stop-shop for many teams. Search functionality: Slack’s powerful search capabilities allow users to easily find the information they need, even in large and complex workspaces. Real-time communication: Slack’s real-time messaging and collaboration features allow teams to stay connected and productive, even when working remotely.

What is your favorite aspect of this product?

Slack have user-friendly interface, versatility, and ability to improve team communication and collaboration

What do you dislike most about this product?

Cost: Slack can be more expensive than some other similar products, especially for larger teams with more advanced needs. Performance: Some users have reported issues with Slack's performance, such as slow loading times or frequent crashes. Limited file storage: Some users have criticized Slack's limited file storage capabilities, particularly for larger teams with large numbers of files to manage.

What recommendations would you give to someone considering this product?

Determine your use case: Slack is a versatile tool that can be used for various purposes such as team communication, project management, and customer support. Determine how you intend to use Slack before making a decision. Evaluate your team size: Slack is designed for teams, and its pricing is based on the number of users. Consider the size of your team and your future growth plans when evaluating Slack. Integration with other tools: Slack integrates with a wide range of tools, including popular productivity apps such as Google Drive and Trello. Evaluate the integration options and determine if Slack integrates with the tools you currently

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dhruv P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

best professional messaging app

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is different from other similar products because it offers a wide range of features that make it easier to communicate, collaborate, and stay organized. Slack has a powerful search feature, which allows users to quickly find relevant conversations, files, and people. It also has a powerful set of integrations with other services, such as Dropbox, Google Drive, and GitHub, which allow users to quickly share and access files.

What is your favorite aspect of this product?

You get immediate access to previous conversations once you successfully join an existing group. Past discussions are easy to find, allowing you to catch up on project progress and see which questions got asked.

What do you dislike most about this product?

I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.

What recommendations would you give to someone considering this product?

I like this app and was first introduced to it when I joined a technical support team. It is fast and reliable and has a nice interface which is easy to navigate.

Pros

  • Unique Features
  • Respectful
  • Client's Interest First
  • Over Delivered

Cons

  • Less Caring
  • Inhibits Innovation
  • Less Reliable

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