Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 85

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Granular Access Management

85

Cross Platform Support

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Gábor S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Good communication with visibility and operability

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

A closed chat tool. Even those who touch the tools for the first time can work intuitively without detailed explanations. Uploaded photo data can be sent as is, so I use it to transfer to a cell phone. In business mail, there is no address, greeting, name, content and closing greeting, and you can talk as if it is in the chat column, saving time.

What is your favorite aspect of this product?

After using several communication tools in the company, I ended up with this tool and have been using it for a long time. At first, the introductory price of this tool was also a bottleneck. Emoticons are highly customizable, which contributes to the company's culture. Our company frequently uses seals that mimic our company's mission and values. In addition, it is convenient to work with a wide range of tools. The thread and channel functions contribute to smooth communication within the company, and the linking process with external software is also convenient.

What do you dislike most about this product?

There is nothing special about it. However, if you force it, you will get the impression that it is disorganized and messy. Nothing really wrong with that, once you get used to the way things work.

What recommendations would you give to someone considering this product?

We use it mainly for internal communication. We can communicate seamlessly by using thread and channel functions. There is a limit to data before 90 days, so you cannot see the chat, so if you are okay with that, you can start using it for free.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Frank R. C.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

You can consult previous mentions

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Compared to Chatwork, it has a reminder function, and since it can reveal past mentions (those marked as read), it is good that you rarely miss a request or task. The feature that allows you to log related pages at the top of the channel is convenient.

What is your favorite aspect of this product?

As an end user, I don't know the business issues and the effects of the introduction. Still, compared to the Cisco Webex I used before, every feature was implemented ahead of time, and I want to implement that Slack feature in Webex. There is a menu where you can review all messages that have been addressed to you at once, so by checking periodically, it is convenient you can discover messages that you have unconsciously read and forgotten.

What do you dislike most about this product?

Cannot use @channel within a thread. Cannot edit attachments (re-attach files by editing comments)

What recommendations would you give to someone considering this product?

You can initiate a call and communicate with several people channel by channel. There is also a screen-sharing function, which is very useful when you do MTG in an emergency. You can set reminders for messages and select reminder schedule dates in detail, so it is convenient and helps to reduce forgetting tasks. In addition, you can choose to complete or postpone the reminder notification, so you can reduce the amount of missed reminder notifications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ramon M.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Great for work lunches.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Unlike other tools, I can say that this tool is unique in that Slack offers various integrations with other tools and services, making it a versatile and powerful tool for groups of all sizes.

What is your favorite aspect of this product?

What I like the most about this instrument is that we have the possibility of manufacturing the line according to the requirements of our plan. The best part of Slack is its compliance with JIRA, which broadens its use and productivity in our organization. It also makes our communication quite effective and the best communication tool in our organization.

What do you dislike most about this product?

We ourselves have the possibility to say that this instrument is unique and does not have a single fault, therefore we ourselves are satisfied with this product, therefore we consider that it is going in the right direction.

What recommendations would you give to someone considering this product?

One of the reasons we can recommend this tool is because it has a user-friendly UI, cute and intuitive language, customizability, and doesn't feel robotic or cluttered.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service

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