What is ServiceNow Customer Service Management?
Great service isn't just the responsibility of the customer service department. Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Customer Service Management?
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Workflow Management
Analytics and Reporting
Intelligent Search
Customer Service Knowledge Management
Customer Self Service Capabilities
Multi Channel Support
Contact Center Integration
Customer Community Management
Agent Scripting
Mobile Customer Care
Agent Collaboration
Vendor Capability Ratings
Business Value Created
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Breadth of Features
Vendor Support
Quality of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
ServiceNow Customer Service Management Reviews
Salman I.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Fantastic and unique solution
Likeliness to Recommend
What differentiates ServiceNow Customer Service Management from other similar products?
the unique features that it entails
What is your favorite aspect of this product?
The ability to customize to your organization
What do you dislike most about this product?
The number of features can sometimes be overwhelming
What recommendations would you give to someone considering this product?
Constant updates and support will make any customer satisfied.
Pros
- Enables Productivity
- Inspires Innovation
- Reliable
- Performance Enhancing
Manish D.
- Role: Operations
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
One stop solution for service management
Likeliness to Recommend
What differentiates ServiceNow Customer Service Management from other similar products?
Ease of use, we can run the scripting to fetch the required results, Easy to integrate the devices into it.
What is your favorite aspect of this product?
Easy maintaining the device records in details, Easy to manage SLAs.
What do you dislike most about this product?
Searches and filters should be more streamlined to give the appropriate results.
What recommendations would you give to someone considering this product?
Definitely a solution to go with if you are looking for complete end to end customer service management solution.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Great features for any department
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing