What is ServiceNow CMDB?
ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph—the ServiceNow next-generation system of record—it becomes even more mission critical.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow CMDB Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow CMDB.
88 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow CMDB?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Auditing
Auto-Discovery
Role-Based Access
Integrations
Analytics and Reporting
CI Attribute Detailing
Assign Dispositions
Predictive Analytics
License Management
Dependency Mapping
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of IT Administration
ServiceNow CMDB Reviews
- Role: Operations
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Feb 2024
Integration-wise, it is a beast!
Likeliness to Recommend
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Helps Innovate
Please tell us why you think this review should be flagged.
- Role: Consultant
- Industry: Communications
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2024
Robust, integrates well, user-friendly
Likeliness to Recommend
Pros
- Performance Enhancing
- Unique Features
- Includes Product Enhancements
- Appreciates Incumbent Status
Please tell us why you think this review should be flagged.
Kiran G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Excellent CMDB builder.
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
ServiceNow CMDB is a unique product, in the past we have used Salesforce RemedyForce CMDB, which is now a legacy application for us. ServiceNow CMDB has capability to store all the CIs and map them to the related CIs in hirerachy which helps us to keep the configuration details of the servers in line. In other applications I don't find the steamlined process that I find in Snow
What is your favorite aspect of this product?
My favourite aspect of the ServiceNow CMDB is it's discovery and CI mapping parts. We just need to create an service account and can start the discovery of the applications/servers instantly. It automatically maps the discovered server's to realted CIs.
What do you dislike most about this product?
There's nothing much to dislike about ServiceNow CMDB as it is currently the best player in the market.
What recommendations would you give to someone considering this product?
If you want to keep a clean and organized DB of your organisation CIs please go with it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.