What is ServiceNow APM?
APM uses CMDB, discovery process, software asset management, and cost modeling to deliver a complete picture of the application portfolio.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow APM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow APM.
85 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow APM?
Pros
- Friendly Negotiation
- Respectful
- Client Friendly Policies
- Over Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
ALM Integration
Technical Health Assessment
Analytics and Reporting
Business Value Analysis
Inventory Control
Planning and Scheduling
Total Cost of Ownership Analysis
Application Rationalization
Automated Survey Distribution
Risk Analysis
Functional Overlap Assessment
Vendor Capability Ratings
Ease of Customization
Quality of Features
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Usability and Intuitiveness
ServiceNow APM Reviews
Ariki L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
ServiceNow is offering great services overall
Likeliness to Recommend
What differentiates ServiceNow APM from other similar products?
ServiceNow Application Portfolio Management (APM) delivers a comprehensive picture of your application portfolio using the CMDB, discovery procedures, and cost modeling. This was the only solution on the market that covered the entire product lifetime, from demand to delivery, in comparison to other options.
What is your favorite aspect of this product?
A digital platform for the Insurance Digital Marketplace based on the principle of opening main Audience Services up to plug-and-play and mix-and-match services bolstering value to clients and end-users through multi-channel technology solutions has been built using ServiceNow API gateway capabilities to link with Cloud platforms like AWS & Azure.
What do you dislike most about this product?
I don't like how the ticketing side has so many drop-down menu boxes. Additionally, Service Now doesn't integrate well with some of our office software programs. We do our best to get around that, but it would be nice to provide more capabilities that enable development-based customization.
What recommendations would you give to someone considering this product?
The first authentic platform for enterprise service management is called Servicenow. The platform and other products can be seamlessly linked. This is a highly strong tool that serves a variety of purposes. In addition, the platform lets us assign subtasks including surveys, regular chores, and chain tasks.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2023
Very powerful sw; takes some time to get used toit
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Sarah W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Easing IT Management with ServiceNow
Likeliness to Recommend
What differentiates ServiceNow APM from other similar products?
It has been crucial for us in Maintaining our apps and how they relate to our business. It helps us manage a centralized inventory making it simpler for us to manage and optimize their portfolio of IT applications. It also provides a comprehensive view of all relationships with other applications.
What is your favorite aspect of this product?
ServiceNow APM provides a single platform for managing all application-related activities, including upgrades, retiring, and retaining applications. This makes it easier for us to maintain our application portfolio, as all information is in one place and easily accessible.
What do you dislike most about this product?
The data attributes for form fields, such as creating an incident or release, may be overwhelming and not very intuitive.
What recommendations would you give to someone considering this product?
ServiceNow APM provides a 360-degree view of all aspects of our applications including their performance, usage, and impact on the business. Helping us make informed decisions about which applications to keep, retire, or replace, and how to optimize their application portfolio for the greatest value to the business.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Saves Time