Semrush Customer Reviews 2024

Semrush

8.7 /10

37 Reviews Write a Review

Claim Software

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence. Semrush in numbers: - Over 808 million unique domains monitored for 142 geo databases - Over 43 trillion backlinks - 20 billion keywords - Over 7 million users who have tried Semrush

Company Details

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

90 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

0% Negative

5% Neutral

95% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 84

Audience Demographics

Data Visualization

Audience Segmentation

Real Time Workflow Automation

Conversion Analysis

Metadata Management

Customer Journey Modelling

API Framework

Predictive Analytics

Cross Channel Attribution Analysis

Anomaly Detection

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Also Featured in...

Website Analytics

Score 8.8

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Search Engine Optimization

Score 8.8

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Semrush Reviews

Bùi H.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Interface is easy to use, the reports are detailed

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

Easily create collaboration groups for your marketing team and account hierarchy. Verify domains easily and quickly.

What is your favorite aspect of this product?

I have used many other SEO tools, but Semrush helps me track and manage all concerns in a Digital campaign: from SEO to Social Media, Referral links as well as web content and rankings. daily keywords

What do you dislike most about this product?

I prefer that Semrush offers a group payment plan, as it makes it easier for me to report on costs and results

What recommendations would you give to someone considering this product?

"Long Live the King of SEO Tools". One of the must-have tools for Markers. The interface is easy to use, the reports are intuitive and provides quick analysis even for beginners.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Kaitlin N.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use with valuable features

Likeliness to Recommend

8 /10

What differentiates Semrush from other similar products?

SEMrush is very user friendly and easy to learn. It also has a great reputation in the marketing community.

What is your favorite aspect of this product?

I like the keyword magic tool to use for keyword research. To have all the data in one place on keyword clusters helps tremendously in creating the right content for our audience.

What do you dislike most about this product?

I don’t like the pay walls within the product. It’s frustrating to get to features located lower on the sidebar and realize they’re only available as add ins to the product.

What recommendations would you give to someone considering this product?

Make sure you know ahead of time what features you want out of the product so you get the right level of subscription.

Pros

Performance Enhancing
Efficient Service
Inspires Innovation
Saves Time

heylin i.

Role: Industry Specific Role
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Semrush

What is Semrush?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

Semrush Ratings

90 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Semrush?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Website Analytics

Search Engine Optimization

Semrush Reviews

Bùi H.

Interface is easy to use, the reports are detailed

Likeliness to Recommend

Pros

Kaitlin N.

Easy to use with valuable features

Likeliness to Recommend

Pros

heylin i.

Likeliness to Recommend

Pros

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3
Since last award

Feature Ratings

Audience Demographics

Data Visualization

Audience Segmentation

Real Time Workflow Automation

Conversion Analysis

Metadata Management

Customer Journey Modelling

API Framework

Predictive Analytics

Cross Channel Attribution Analysis

Anomaly Detection

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training