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Semrush Logo Award Winner Product Badge
Semrush

Semrush

Composite Score
8.9 /10
CX Score
9.2 /10

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

Company Details


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Awards & Recognition

Semrush won the following awards in the Customer Intelligence category

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Respectful
  • Effective Service

Feature Ratings

Average 84

Data Visualization

86

Audience Demographics

85

Metadata Management

84

Predictive Analytics

84

Customer Journey Modelling

84

Audience Segmentation

83

API Framework

83

Conversion Analysis

82

Real Time Workflow Automation

81

Anomaly Detection

80

Cross Channel Attribution Analysis

78

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Breadth of Features

85

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Data Integration

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

80

Usability and Intuitiveness

79

Semrush Reviews

Anjali P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Best tool for Competitive Intelligence & Analysis

Likeliness to Recommend

9 /10

What differentiates Semrush from other similar products?

Semrush is unique in that it provides a complete set of tools used in search engine optimization, pay-per-click advertising, and content marketing all on one platform. It has a very detailed keyword analysis, competition research, and back linking systems.

What is your favorite aspect of this product?

My favorite aspect of Semrush is its robust keyword research tool, which offers in-depth data on search volume, competition, and trends. It’s incredibly valuable for uncovering opportunities and optimizing SEO strategies effectively.

What do you dislike most about this product?

What I dislike most about Semrush is its steep learning curve, especially for beginners. Additionally, the higher-tier plans can be expensive for smaller businesses or individuals.

What recommendations would you give to someone considering this product?

Semrush is ideal if you need an all-in-one digital marketing tool, but take time to explore its features fully to maximize its potential. Start with a free trial to determine if its advanced tools justify the cost for your need.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Jemi H.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Semrush is the timate digital marketing tool!

Likeliness to Recommend

8 /10

What differentiates Semrush from other similar products?

I like that Semrush is a complete digital marketing suite covering SEO, content marketing, and social media. Also, because it shines brightest at competitive intelligence ,Its "Keyword Magic Tool" is unmatched for scale, accuracy, and finding profitable niche keywords quickly.

What is your favorite aspect of this product?

My favourite aspect is its "Keyword Magic Tool" which is unmatched for scale, accuracy, and finding profitable niche keywords quickly.

What do you dislike most about this product?

I feel the product needs more development. That's the only glitch notice

What recommendations would you give to someone considering this product?

I will advise you settle for this product to help speed up work

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Md Z.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Helpful SEO Tool for Improving Online Visibility

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

It helped us identify keyword opportunities, track search performance, and find areas where our website could improve its visibility and traffic.

What is your favorite aspect of this product?

SEMrush gives a clear view of keyword rankings, competitor strategies, and website performance. The reports are easy to understand and useful for planning marketing campaigns.

What do you dislike most about this product?

The amount of data can feel overwhelming at first, and some advanced features take time to learn properly.

What recommendations would you give to someone considering this product?

Unlike many SEO tools, SEMrush combines SEO, competitor research, content planning, and advertising insights in one platform, reducing the need for multiple tools.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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