What is SearchUnify Cognitive Search?
With its industry-first robust LLM integrations, coupled with the federated retrieval augmented generation (FRAG) architecture, SearchUnify Cognitive Search fetches relevant information or responses to deliver more accurate and contextually appropriate support and self-service experiences. Features: - Intelligent Enterprise Search - AI-powered Relevance & Manual Tuning - ML-powered Personalization - NLP-fueled Contextual Results - Rich Search Analytics & Reporting - AI-powered Support Applications - Rich Snippets & Knowledge Graphs - Intelligent Spell Check, Synonym & Acronym Recognition - NLG- fueled Reports for Next Best Action - Intent Detection & Entity Extraction
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
95 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Helps Innovate
- Respectful
- Fair
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Content Aggregation
Multi Format Support
Synonyms and Stemming
Processing and Indexing
Results Sorting
Search Query Parsers
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Business Value Created
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Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
SearchUnify Cognitive Search Reviews
Dorothy W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2023
Product and the team help us to reach our goals!
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
Fair cost structure, not paying by user. Customer success, leadership, sales and technical team are very responsive and helpful.
What is your favorite aspect of this product?
I care about customer results and the robust user analytics provided.
What do you dislike most about this product?
Some version upgrades do require our IT team along with testing and coordination however I think that is common.
What recommendations would you give to someone considering this product?
Ensure you define and prioritize your business requirements with key stakeholders. Ensure you dedicate staff to learn the product, interpret and monitor the analytics and results monthly.
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Kristin W.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Dec 2023
Great product and support
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
It's been a few years since I've compared them but the things that I would say differentiates is the services and support team. They are very open to new ideas and I see those ideas implemented or at least added to their roadmap quickly. The product continues to evolve and improve and I liked it when we first chose it so that's a big plus. The SearchUnify team has been a great partner and they work hard to ensure that they are meeting and exceeding our expectations, I've worked with many vendors over the years and I'd put this team at the top when it comes to service.
What is your favorite aspect of this product?
I'm a data person so my favorite aspect is the analytics. I love how you can clearly see what is going on in the search journey. You can control the relevancy of the results and soon after see the improvement through the data.
What do you dislike most about this product?
I really like just about everything about the product. The biggest issue that I've had is mostly on our end due to controls we have in place and the fact that our use case is a little different. I think sometimes the effort to get things to work is a little more than if we could just use the out of the box connectors as designed but once we work through them, the end result is great.
What recommendations would you give to someone considering this product?
I would look at how SearchUnify solves your problem, and then take a step further and think about what other problems you can solve. I have uses outside of what we bought it for and that is where we really start seeing some ROI. Having a support Sponsor and doing some internal selling to the system admins of the systems you want to connect to is also a good idea.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Great product with incredible insights
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service