What is SearchUnify Cognitive Search?
SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search (AI-powered search for self-service) - SearchUnify Virtual Assistant (Virtual Assistant for Contextual, and Intent-driven Conversational Experiences) - Knowbler (Intelligent Knowledge Management Solution) - Agent Helper (AI-powered Agent co-pilot). Leading Enterprises like Automation Anywhere and Syntellis leverage SearchUnify to enhance business ROI.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
93 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Respectful
- Altruistic
- Acts with Integrity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio and Video Analytics
User interface for search/retrieval
Advanced/Faceted search
AI/Machine Learning
Content Analytics
Content Aggregation
Social Network Awareness
Multi Format Support
Synonyms and Stemming
Optical Character Recognition
Processing and Indexing
Vendor Capability Ratings
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Customization
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
SearchUnify Cognitive Search Reviews
Kate M.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
Fantastic product which demonstrates value
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
The ability to integrate seamlessly with other systems
What is your favorite aspect of this product?
The support and proactive nature of our relationship with this vendor
What do you dislike most about this product?
The integration abilities
What recommendations would you give to someone considering this product?
Spend time with the team, they will guide you through relevant examples
Pros
- Respectful
- Acts with Integrity
- Over Delivered
- Helps Innovate
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Feature rich but sometimes buggy.
Likeliness to Recommend
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Less Reliable
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
Douglas E.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
So far, the features and implementation seem great
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
More features than Algolia
What is your favorite aspect of this product?
Clean dashboard design
What do you dislike most about this product?
Just haven't had time to dive in
What recommendations would you give to someone considering this product?
Lots of ways of reviewing search data and customer feedback
Pros
- Helps Innovate
- Continually Improving Product
- Effective Service
- Respectful
Please tell us why you think this review should be flagged.
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