SearchUnify Cognitive Search Logo Award Winner Product Badge
SearchUnify Cognitive Search Logo Award Winner Product Badge
Grazitti Interactive

SearchUnify Cognitive Search

8.2 /10
Category
SearchUnify Cognitive Search
8.2 /10

What is SearchUnify Cognitive Search?

SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search (AI-powered search for self-service) - SearchUnify Virtual Assistant (Virtual Assistant for Contextual, and Intent-driven Conversational Experiences) - Knowbler (Intelligent Knowledge Management Solution) - Agent Helper (AI-powered Agent co-pilot). Leading Enterprises like Automation Anywhere and Syntellis leverage SearchUnify to enhance business ROI.

Company Details


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Awards & Recognition

SearchUnify Cognitive Search won the following awards in the Enterprise Search category

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SearchUnify Cognitive Search Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SearchUnify Cognitive Search.

88 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SearchUnify Cognitive Search?

2% Negative
8% Neutral
90% Positive

Pros

  • Respectful
  • Altruistic
  • Acts with Integrity
  • Inspires Innovation

Feature Ratings

Average 79

Audio and Video Analytics

93

User interface for search/retrieval

93

Advanced/Faceted search

90

AI/Machine Learning

89

Content Analytics

88

Content Aggregation

84

Social Network Awareness

83

Multi Format Support

83

Synonyms and Stemming

80

Optical Character Recognition

79

Processing and Indexing

79

Vendor Capability Ratings

Average 79

Vendor Support

88

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Ease of IT Administration

82

Business Value Created

81

Ease of Data Integration

81

Availability and Quality of Training

79

Ease of Implementation

78

Quality of Features

78

Usability and Intuitiveness

74

Ease of Customization

71

SearchUnify Cognitive Search Reviews

Kate M.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic product which demonstrates value

Likeliness to Recommend

10 /10

What differentiates SearchUnify Cognitive Search from other similar products?

The ability to integrate seamlessly with other systems

What is your favorite aspect of this product?

The support and proactive nature of our relationship with this vendor

What do you dislike most about this product?

The integration abilities

What recommendations would you give to someone considering this product?

Spend time with the team, they will guide you through relevant examples

Pros

  • Respectful
  • Acts with Integrity
  • Over Delivered
  • Helps Innovate
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted May 2022

Feature rich but sometimes buggy.

Likeliness to Recommend

7 /10

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Less Reliable
  • Less Performance Enhancing

Douglas E.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

So far, the features and implementation seem great

Likeliness to Recommend

9 /10

What differentiates SearchUnify Cognitive Search from other similar products?

More features than Algolia

What is your favorite aspect of this product?

Clean dashboard design

What do you dislike most about this product?

Just haven't had time to dive in

What recommendations would you give to someone considering this product?

Lots of ways of reviewing search data and customer feedback

Pros

  • Helps Innovate
  • Continually Improving Product
  • Effective Service
  • Respectful

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