What is SearchUnify Cognitive Search?
SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search (AI-powered search for self-service) - SearchUnify Virtual Assistant (Virtual Assistant for Contextual, and Intent-driven Conversational Experiences) - Knowbler (Intelligent Knowledge Management Solution) - Agent Helper (AI-powered Agent co-pilot). Leading Enterprises like Automation Anywhere and Syntellis leverage SearchUnify to enhance business ROI.
Company Details
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88 Likeliness to Recommend
1
Since last award
93 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Respectful
- Altruistic
- Acts with Integrity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio and Video Analytics
User interface for search/retrieval
Advanced/Faceted search
AI/Machine Learning
Content Analytics
Content Aggregation
Social Network Awareness
Multi Format Support
Synonyms and Stemming
Optical Character Recognition
Processing and Indexing
Vendor Capability Ratings
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Customization
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
SearchUnify Cognitive Search Reviews
karan s.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2024
powerful search and insights tool
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
goes beyond regular search tools by offering real time insights and self service options.
What is your favorite aspect of this product?
personalized search results make finding relevant information faster
What do you dislike most about this product?
pricing can be high for smaller companies.
What recommendations would you give to someone considering this product?
quick, accurate search and customer insights.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Cons
- Inhibits Innovation
- Less Fair
Please tell us why you think this review should be flagged.
Hugo Q.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2024
knowledge management and improve productivity
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
Unlike other solutions, this one has the ability to understand natural language, its fast and accurate search engine and its ability to integrate with a variety of content management systems.
What is your favorite aspect of this product?
I like it for its efficiency in searching for information, such as searching and retrieving documents, navigating complex databases and generating detailed reports. My experience with SearchUnify has been positive, as it has improved the efficiency and productivity of our organization by providing quick access to relevant information.
What do you dislike most about this product?
Search customization can take time to adjust to the specific needs of the organization.
What recommendations would you give to someone considering this product?
I recommend SearchUnify as it is suitable for enterprise environments with large volumes of data and multiple sources of information, but may be less appropriate for smaller organizations with less complex search needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Serkan V.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
Integrate multiple sources of information into
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
It makes it easier to search for information more quickly and accurately. Provides a personalized search experience for users. Offers advanced data analysis and classification capabilities. Improves user productivity by allowing them to find relevant information efficiently.
What is your favorite aspect of this product?
SearchUnify Cognitive Search stands out for its machine learning capabilities and search result personalization. It offers more complete integration with multiple sources of information compared to other search platforms.
What do you dislike most about this product?
It can be costly for some organizations, especially small and medium-sized businesses. It requires an adequate implementation and configuration process to guarantee its optimal functioning. It may present limitations in the ability to integrate with certain platforms or systems.
What recommendations would you give to someone considering this product?
Conduct a thorough assessment of the organization's needs before implementation. Train users in the use of the platform to maximize its effectiveness. Maintain fluid communication with the SearchUnify provider to resolve any problems or questions that arise.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
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