SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is an enterprise Agentic AI platform built on a unified intelligence layer that learns from user behavior, content performance, and support interactions to deliver intelligent search, assistance, and knowledge experiences. The platform includes Cognitive Search and the SearchUnify Agentic AI Suite, along with AI-powered capabilities such as SUVA (a federated, retrieval-augmented conversational assistant), Agent Helper, Knowbler (knowledge creation and governance), and Community Helper, enabling intent-driven discovery, real-time assistance, and continuous optimization at scale.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
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Since last award
95 Plan to Renew
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Since last award
85 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Efficient Service
- Respectful
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
User interface for search/retrieval
Advanced/Faceted search
Audio and Video Analytics
Content Aggregation
Multi Format Support
Content Analytics
Processing and Indexing
Synonyms and Stemming
AI/Machine Learning
Social Network Awareness
Results Sorting
Vendor Capability Ratings
Vendor Support
Business Value Created
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
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Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
Agentic AI in Action: Real-World Use Cases and Results
SearchUnify Cognitive Search | Deliver Exceptional Customer and Employee Experiences with AI
Enhanced User Experience With SearchUnify Cognitive Search
SearchUnify Cognitive Search Reviews
Kristin W.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Dec 2023
Great product and support
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
It's been a few years since I've compared them but the things that I would say differentiates is the services and support team. They are very open to new ideas and I see those ideas implemented or at least added to their roadmap quickly. The product continues to evolve and improve and I liked it when we first chose it so that's a big plus. The SearchUnify team has been a great partner and they work hard to ensure that they are meeting and exceeding our expectations, I've worked with many vendors over the years and I'd put this team at the top when it comes to service.
What is your favorite aspect of this product?
I'm a data person so my favorite aspect is the analytics. I love how you can clearly see what is going on in the search journey. You can control the relevancy of the results and soon after see the improvement through the data.
What do you dislike most about this product?
I really like just about everything about the product. The biggest issue that I've had is mostly on our end due to controls we have in place and the fact that our use case is a little different. I think sometimes the effort to get things to work is a little more than if we could just use the out of the box connectors as designed but once we work through them, the end result is great.
What recommendations would you give to someone considering this product?
I would look at how SearchUnify solves your problem, and then take a step further and think about what other problems you can solve. I have uses outside of what we bought it for and that is where we really start seeing some ROI. Having a support Sponsor and doing some internal selling to the system admins of the systems you want to connect to is also a good idea.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Ruby M.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2025
Great tool with many capabilities!
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
The usage of generative AI, we cannot wait to implement this into our business!
What is your favorite aspect of this product?
Federated search, the ability to combine all of our repositories and generative AI
What do you dislike most about this product?
Needs lots of customization
What recommendations would you give to someone considering this product?
They should certainly consider implementing with this team
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2025
Great service team, we are seeing search enhance
Likeliness to Recommend
Pros
- Continually Improving Product
- Effective Service
- Caring
- Respectful
Please tell us why you think this review should be flagged.
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