What is SAMU?
A good architecture diagram is worth a thousand words. SAMU generates compelling diagrams about EA and provides the right platform to plan changes and assess their impact on your enterprise architecture.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAMU?
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Repository Management
Data Visualization GIS
Collaboration
Analytics and Reporting
Process Architecture
Software Distribution
Risk and Fraud Assessment
Project Management
Vendor Capability Ratings
Vendor Support
Ease of Customization
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
SAMU Reviews
- Role: Information Technology
- Industry: Energy
- Involvement: IT Leader or Manager
Submitted Oct 2021
Good product
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2021
Fantastic product, base of our service management
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing