Salesforce.com Inc

Salesforce Starter

8.0 /10

What is Salesforce Starter?

Sell more at record speed with Starter (formerly Sales Cloud Essentials) — and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.

Company Details

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Salesforce Starter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Starter.

86 Likeliness to Recommend

92 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Starter?

2% Negative

9% Neutral

89% Positive

Pros

Reliable
Performance Enhancing
Altruistic
Enables Productivity

Feature Ratings

Average 83

Lead Management

Sales Management

Account and Contact Management

Customer Service Management

Activity and Workflow Management

Mobile

Analytics and Reporting

Marketing Management

Collaboration

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Average 82

Ease of Customization

Business Value Created

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Salesforce Starter Reviews

John H.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

Great product, bit hard to build reports at first

Likeliness to Recommend

8 /10

What differentiates Salesforce Starter from other similar products?

Ease of use, clarity of reports

What is your favorite aspect of this product?

speed to integrate new data and get good info from existing data

What do you dislike most about this product?

fix the E-mail address glitch

What recommendations would you give to someone considering this product?

good product - will assist you in managing clients and accounts

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Patrick C.

Role: C-Level
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2020

Not Intuitive or Easy to Use

Likeliness to Recommend

7 /10

What differentiates Salesforce Starter from other similar products?

It is an open architecture product that needs someone to create an individualized CRM. It is great if someone has greater needs than mine but it is very costly to have a third party create your CRM. So, for me, open architecture was not necessary or convenient but, for a bigger company with greater needs it is probably a great product.

What is your favorite aspect of this product?

I really do not have one.

What do you dislike most about this product?

There was an inconvenient customer service experience that is not in the U.S. and it can take up to 48 hours for someone to call you back. This process was for the upgrade in customer service. It was not convenient or efficient if I had a quick question. It was not convenient because i never knew when they would call me back. So, if i was on an appointment or on a call and could not answer, I had to go through the process all over again to get a simple questions answered.

What recommendations would you give to someone considering this product?

It is generally for larger companies that wish to spend thousands of dollars to have a third party consultant to create the CRM. It is generally not for the smaller company wishing to use the product immediately. They have an "out of the box" CRM for the financial industry but this too needed additional tailoring to make it work. Much of the CRM was not using financial industry terms but was set up for the general users that may use it in manufacturing or other industries.

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Cons

Less Effective Service
Less Caring
Wastes Time

Salesforce Starter

What is Salesforce Starter?

Company Details

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Awards & Recognition

Salesforce Starter Ratings

86 Likeliness to Recommend

92 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Starter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Salesforce Starter Reviews

John H.

Great product, bit hard to build reports at first

Likeliness to Recommend

Pros

Patrick C.

Not Intuitive or Easy to Use

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Customer Service Management

Activity and Workflow Management

Mobile

Analytics and Reporting

Marketing Management

Collaboration

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Ease of Customization

Business Value Created

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support