What is Salesforce Service Cloud?
Service Cloud customer service software gives you faster, smarter customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
2
Since last award
94 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Service Cloud?
Pros
- Respectful
- Security Protects
- Reliable
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Analytics and Reporting
Customer Service Knowledge Management
Customer Community Management
Intelligent Search
Mobile Customer Care
Agent Collaboration
Contact Center Integration
Multi Channel Support
Customer Self Service Capabilities
Customer Service Workflow Management
Agent Scripting
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Salesforce Service Cloud Reviews
Mahum K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Dec 2023
Easy to use, lots of customization
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
I think it provides more support and options
What is your favorite aspect of this product?
The customization options are limitless!
What do you dislike most about this product?
nothing that I really dislike!
What recommendations would you give to someone considering this product?
Its a great product for anything in sales or marketing, definitely try to get on board!
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Vandana V.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2023
Best for sales forecasts
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
automate service processes, streamline workflows
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
speed of navigation
What recommendations would you give to someone considering this product?
Best software, geared towards managing leads, opportunities, and sales forecasts
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kyle B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2023
It does a lot, but not very easy to use!
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
It works the best with SalesForce Sales Cloud and all of their other other products compared to their competitors.
What is your favorite aspect of this product?
Having service, sales, implementation, etc. all using the same platform.
What recommendations would you give to someone considering this product?
It's great for big companies that are more complex.
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
- Inhibits Innovation
- Commodity Features