What is Salesforce Service Cloud?
Service Cloud customer service software gives you faster, smarter customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
2
Since last award
94 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Service Cloud?
Pros
- Respectful
- Security Protects
- Reliable
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Analytics and Reporting
Customer Service Knowledge Management
Customer Community Management
Intelligent Search
Mobile Customer Care
Agent Collaboration
Contact Center Integration
Multi Channel Support
Customer Self Service Capabilities
Customer Service Workflow Management
Agent Scripting
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Salesforce Service Cloud Reviews
Shaleena M.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2020
Fantastic product that is used by all
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
Salesforce is continually updating their service platform to better assist my company in improving our ability to serve our client the most efficient way possible.
What is your favorite aspect of this product?
It's very easy to search for information and create extremely valuable reports.
What do you dislike most about this product?
It can sometimes be slow.
What recommendations would you give to someone considering this product?
Try it you won't be disappointed. There is so much it can do for a company.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Caring
Kenneth B.
- Role: Consultant
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2020
does what i need it to do at a good price
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
it is a very complete solution - no gaps
What is your favorite aspect of this product?
i like how much it can handle
What do you dislike most about this product?
it's pricey but it's worth it
What recommendations would you give to someone considering this product?
it's power is worth it's cost
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2020
Good product, missing some features
Likeliness to Recommend
Pros
- Acts with Integrity
- Helps Innovate
- Enables Productivity
- Trustworthy