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Salesforce.com Inc

Salesforce Sales Cloud Professional

Composite Score

7.8 /10

CX Score

7.8 /10

82 Reviews Write a Review

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What is Salesforce Sales Cloud Professional?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Professional won the following awards in the Customer Relationship Management - Midmarket category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

5 Top Rated Capabilities

2 Top Rated Features

2025

Product Impact

2025

3 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

4 Top Rated Features

2023

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

5 Top Rated Features

2022

Salesforce Sales Cloud Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Professional?

4% Negative

10% Neutral

86% Positive

Pros

Respectful
Helps Innovate
Reliable
Enables Productivity

Feature Ratings

Average 83

Sales Management

Collaboration

Analytics and Reporting

Lead Management

Marketing Management

Telephony and Call Center Management

Activity and Workflow Management

Account and Contact Management

Customer Service Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 82

Ease of Data Integration

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Also Featured in...

Lead Management

Score 8.1

View Salesforce Sales Cloud Professional in this category (opens in a new tab)

Salesforce Sales Cloud Professional Reviews

Michael Stuart-In D.

Role: Public Sector
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

Reliable CRM tool with Visibility & Scalability.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Salesforce enables us to generate a streamline sales with very much ease and without restricting us in a small loop. We can scale our operations using this tool as it also adapts and grows as our team grows too. Its flexibility, reliability and the tendency to readjust itself according to any size operations as well as teams makes it one of the best product to increase your sales portfolio.

What is your favorite aspect of this product?

I am able to track the sales and the performances via a quick review of the dashboard and are also able to generate reports on the basis of it. I also like the way how the whole operations could easily be automated without much need of a repetitive data entry. It also assists in strategically planning and then executing the work. What more can we ask for when its bringing all our working needs at one platform.

What do you dislike most about this product?

The cost of this tool is a bit higher for smaller teams when compared to the other such tools in market. Also it can be a bit overwhelming for new users as it requires time and resource both to train a whole new batch of team. The proper data utilization is also a basic and important requirement, else it could lead to lost accuracy.

What recommendations would you give to someone considering this product?

Design and align your team according to data based decisions taken via Salesforce. A proper team with clear goal and experince should be allocated in using this tool to gain the most of your operations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Astra M.

Role: Information Technology
Industry: Not for Profit
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2026

Highly Recommend

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Salesforce is the number one most customizable and useful tool on the market.

What is your favorite aspect of this product?

Usability.

What do you dislike most about this product?

Cost and licensing.

What recommendations would you give to someone considering this product?

Highly consider despite the cost.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Bryson H.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

expectations are key

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

The ability to slice and dice data how you like and integrate a bunch of different data sources.

What is your favorite aspect of this product?

All of the integrations out of the box and the ability to build custom integrations

What do you dislike most about this product?

The time it tkaes to implement

What recommendations would you give to someone considering this product?

Just be honest and realistic with your expectations. This is an enterprise software, so you'll need a lot of resources and time to get something like this off the ground.

Pros

Performance Enhancing
Reliable
Enables Productivity
Helps Innovate

Cons

Less Efficient Service
Less Effective Service
Vendor Friendly Policies

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Salesforce Sales Cloud Professional

What is Salesforce Sales Cloud Professional?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

Salesforce Sales Cloud Professional Ratings

87 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Professional?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Lead Management

Salesforce Sales Cloud Professional Reviews

Michael Stuart-In D.

Reliable CRM tool with Visibility & Scalability.

Likeliness to Recommend

Pros

Astra M.

Highly Recommend

Likeliness to Recommend

Pros

Bryson H.

expectations are key

Likeliness to Recommend

Pros

Cons

Most Popular Salesforce Sales Cloud Professional Comparisons

HubSpot Sales Hub

Zoho CRM

Pipedrive

monday.com

Sugar Sell

Sage CRM

Feature Ratings

Sales Management

Collaboration

Analytics and Reporting

Lead Management

Marketing Management

Telephony and Call Center Management

Activity and Workflow Management

Account and Contact Management

Customer Service Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness