Salesforce.com Inc

Salesforce Platform

8.7 /10

47 Reviews Write a Review

Claim Software

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

12 Top Rated Features

2023

Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

2% Negative

2% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 81

Application Security

Collaboration

Cloud Deployment

Role-Based Access Management

Audit Trail

Cross-Platform Deployment

Import and Export Capabilities

End to End Lifecycle Management

Backend Coding and Scripting

Application Inventory and Dashboard

Data and Entity Mapping

Vendor Capability Ratings

Average 82

Ease of Customization

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Quality of Features

Ease of Implementation

Salesforce Platform Reviews

Alok S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Perfect tool for your business

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Salesforce is not just CRM, It has a lot more capabilities which makes it different from others. With salesforce sky is the limit. So you can develop as many solutions as you need.

What is your favorite aspect of this product?

The best thing about salesforce is that your all business needs can be full fill under one umbrella.

What do you dislike most about this product?

There are still a few products where Salesforce has not enhanced features, such as Data Loader, Web-to-Lead, and Sales Cloud.

What recommendations would you give to someone considering this product?

It's world number one CRM, so please go for it.

Pros

Respectful
Generous Negotitation
Helps Innovate
Continually Improving Product

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2024

My experience of using salesforce platform

Likeliness to Recommend

8 /10

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Reliable

Mary Rose M.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to navigate, user-friendly

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Unlike other similar products, Salesforce is entirely operated through cloud. You can use Salesforce at any place where there is internet

What is your favorite aspect of this product?

What I like about Salesforce is that a case is automatically created once a client emails the assigned email of the platform and is also automatically designated to the correct account.

What do you dislike most about this product?

When a case is closed, a follow-through email in the same case is not immediately assisted. A notification of a follow-through email in a closed case will be helpful to the case handler.

What recommendations would you give to someone considering this product?

One of the benefits of Salesforce is you can check all the requests made by clients through the cases. It will be a big help in monitoring statuses of different clients

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Salesforce Platform

What is Salesforce Platform?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Salesforce Platform Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Salesforce Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Collaboration View all previous activities including any recent edits and user access.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Audit Trail View all previous activity including any recent edits and user access.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Salesforce Platform Reviews

Alok S.

Perfect tool for your business

Likeliness to Recommend

Pros

My experience of using salesforce platform

Likeliness to Recommend

Pros

Mary Rose M.

Easy to navigate, user-friendly

Likeliness to Recommend

Pros

Most Popular Salesforce Platform Comparisons

Microsoft Power Apps

OutSystems

Zoho Creator

Spring Boot

Appian

Caspio

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Application Security

Collaboration

Cloud Deployment

Role-Based Access Management

Audit Trail

Cross-Platform Deployment

Import and Export Capabilities

End to End Lifecycle Management

Backend Coding and Scripting

Application Inventory and Dashboard

Data and Entity Mapping

Vendor Capability Ratings

Ease of Customization

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Quality of Features

Ease of Implementation