Salesforce Chatter

What differentiates Salesforce Chatter from other similar products?

The fact that you can easily send the message using the client account information and generate zendesk ticket is very helpful for faster transactions and collaboration within our team and the other teams

What is your favorite aspect of this product?

You can easily tag the department that you need to send the message to and your message will have all the client details so there is less room for confusion and error. I also like that it automatically creates a zendesk ticket whenever I use the chatter so I don't have to create a ticket for another team to handle.

What do you dislike most about this product?

If you failed to tag a certain department, your message will just be a log and no message will be sent to anyone. There is no ticket so you'll wonder why you have not got any response until you checked it and you forgot to tag the department

What recommendations would you give to someone considering this product?

It is very useful in collaborating with other teams. It has seamless integration with zendesk and will ping the other team automatically once you send a message for a quick resolution.

What differentiates Salesforce Chatter from other similar products?

Chatter's Project Management and Resourcing features are helpful. It is possible to reflect on past actions and decisions by keeping a historical feed associated with a specific activity. Chatter feed and search options can be game-changers if all contributors input data. Its best feature is the ability to link conversations to Salesforce pages. We speed up the conversation by mentioning another user on that page's chatter screen. The goal is to achieve sales collaboration, track records and milestones, and declutter inboxes. It is truly one of a kind compared to other tools available.

What is your favorite aspect of this product?

Chatter is easy to use for anyone. In terms of functionalities, it's a full-fledged messaging app. It's easier to configure and use because it has admin-only, moderation, public groups, workflow, flows, triggers, and process builder features. Our customers can communicate, share insights, and collaborate on business issues. It's best for customer service and problem-solving. It simplifies communication.

What do you dislike most about this product?

Chatter weekly or daily updates can be annoying and turned off, but people still get notifications about it. Also, it’s had a few drawbacks, such as reloading each tab. The chatting features are minimal. In most cases, it's used to compose brief messages. In my opinion, it ought to be required that some improvement be made regarding the issue.

What recommendations would you give to someone considering this product?

Chatter is an easy-to-use tool that boosts Salesforce efficiency. It's easy to take notes, ask questions, and provide information on projects, accounts, and sales opportunities. Easy-to-use for business communications provides Salesforce AppExchange apps and meets business needs. As a result, I highly recommend it.

What differentiates Salesforce Chatter from other similar products?

Something that I think differentiates Salesforce Chatter from other applications is the security with which they handle the data, here you can upload your information and receive it in the same way, all with the full confidence that it is protected and that no one else will make use of it.

What is your favorite aspect of this product?

My favorite aspect is that I can contact any of my co-workers, at any time of the day, and the app works perfectly. It doesn't matter if I'm sending large files, it still works just as fast.

What do you dislike most about this product?

I think so far I haven't found anything I dislike about the app. The quality is very good, the speed and efficiency are very high, and the cost is also very good if we take into account the variety of tools and utilities that we have at our disposal.

What recommendations would you give to someone considering this product?

I think the most important thing when making good use of the application is to know the tools it offers us, so my recommendation would be to take the time to review each of the utilities that the application has so that when using it in the work area everything is easier and more efficient.