What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
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Get AssistanceSalesforce B2B Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2B Commerce Cloud.
88 Likeliness to Recommend
96 Plan to Renew
4
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Transparent
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting and Analytics
Integrated Search
Shopping Cart Management
Order Management
Catalog Management
Payment Processing
Guided Selling
Multi-Storefront
Multi-Language Support
Content Management
ERP Integration
Vendor Capability Ratings
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Ease of Implementation
Salesforce B2B Commerce Cloud Reviews
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Apr 2020
Salesforce is going to change the game in business
Likeliness to Recommend
Pros
- Reliable
- Efficient Service
- Effective Service
- Inspires Innovation
Cons
- Commodity Features
- Under Delivered
- Vendor's Interest First
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2020
Easy to use
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2020
it works great
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
