What is Reputation Social Suite?
Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
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Since last award
92 Plan to Renew
2
Since last award
72 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Reputation Social Suite?
Pros
- Friendly Negotiation
- Client Friendly Policies
- Trustworthy
- Altruistic
Cons
- Commodity Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Collaboration
Influencer Identification
Sentiment Analysis
Audience Segmentation
Publishing
Visual Analytics
Competitor Tracking
Social Media Channel Integration Inbound
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Reputation Social Suite Reviews
Kathryn G.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2022
I do not recommend it.
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
There are programs that have many functions and the cost is cheaper.
What is your favorite aspect of this product?
With the previous NUVI, you could easily explain how "virality" works by showing how a single tweet might spread to thousands of people using the timeline display. You could produce movies of this and use it to educate clients or illustrate the effect of a campaign that you have invested in. It seems as if this function is no longer accessible.
What do you dislike most about this product?
NUVI seems to have made a wrong turn in its reorganization. To its detriment, it grew more confined and more costly. It's no longer a match for the best players in the world.
What recommendations would you give to someone considering this product?
I do not recommend it because it is a very limited and very expensive program.
Pros
- Saves Time
- Client Friendly Policies
- Fair
- Generous Negotitation
Cons
- Inhibits Innovation
- Commodity Features
- Less Efficient Service
Bryn R.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted May 2022
Analysis requires more manual work than it should
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
While the listening capability was a major selling point, we found that Nuvi had difficult distinguishing between positive and negative sentiment when users included "colorful" language to express their excitement about the product.
What is your favorite aspect of this product?
The social posting tools were in line with more expensive social management tools.
What do you dislike most about this product?
Sentiment analysis required much more manual work than we hoped it would.
What recommendations would you give to someone considering this product?
If you're working with a young audience that tends to use swear words, there's a good chance your reports will come back overwhelmingly negative. Be prepared to do extra work if you want an accurate view of your sentiment.
Pros
- Client Friendly Policies
- Fair
- Altruistic
- Acts with Integrity
Cons
- Less Reliable
- Wastes Time
Ramsay L.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2022
The best solution for social network monitoring
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
Nuvi has helped us noticeably improve our organization's social marketing management, especially our customers. It is a very easy-to-use tool, and its user-friendly interface significantly shortens the adoption time for users. Nuvi has a wide variety of templates to generate the reports; it generates quite good reports, with excellent graphics and PDF format, which we liked a lot. The dashboards are user-friendly and easy to read. Nuvi has many useful features for running successful social media campaigns and strategies.
What is your favorite aspect of this product?
We use Nuvi for much of our own and our client's social media management. It has benefited us significantly by making social listening simpler and proposing an easier way to get important data for analysis across different social networks. I liked that Nuvi's dashboards are user-friendly for everyone, plus it has the best reporting templates I've seen. Another virtue is using clear words to listen; it makes monitoring social networks and capturing accurate data from them easier and faster. The impact Nuvi has had on my organization has been positive because, among many things, it has been useful in devising social strategies and better planni
What do you dislike most about this product?
Nuvi is excellent and has a great report generator; however, I wish these reports were more customizable. This is the only thing I liked the least; from everything else, it is excellent.
What recommendations would you give to someone considering this product?
Nuvi is the best social media listening tool I have had the chance to use; its versatility, ease of use and analytical capabilities are on another level. The user integration of this tool is clean and easy to understand; it will not take you long to adapt and could play a determining role in the management of your accounts in different social networks and the execution of better strategies focused on social marketing. Recommended for everyone.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Efficient Service
