What is Qualified?
Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
94 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Qualified?
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Personalized Service
Leads Generation
Workflow Processing
Learning and Adaptability
Artificial Intelligence Engine
Natural Language Processing
Vendor Capability Ratings
Quality of Features
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Ease of Customization
Ease of Implementation
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Qualified Reviews
Tatsue S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Fantastic new way to connect with prospects
Likeliness to Recommend
What differentiates Qualified from other similar products?
Qualified is great because it puts the onus on the team at large to take care of prospects needing help on the website. It's a group effort to make sure we're all manning the ship. It's also great that the dashboard allows us all to see how conversations are going so we can learn from each other.
What is your favorite aspect of this product?
The fact that we can see who is on the website, what area and company they are from- it really helps to build raport.
What do you dislike most about this product?
Not much to improve on- the only thing I would change is having a customizable notification sound.
What recommendations would you give to someone considering this product?
It has already generated numerous leads for my team in the short time we have had it - you are losing out if Qualified isn't on your website's homepage!!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Conrad d.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Best Salesforce Conversational Marketing Platform
Likeliness to Recommend
What differentiates Qualified from other similar products?
Qualified's integration with Salesforce is the best in the industry, being able to call different objects both native and custom to tailor the chat experience. The UI is very easy to use and straightforward. The Live Streams are incredibly helpful in segmenting traffic/companies. The CS team is excellent at resolving my issues and noting the product enhancements I (and others) would like to see.
What is your favorite aspect of this product?
Getting a better understanding of website visitors through their integrations with Clearbit and 6sense
What do you dislike most about this product?
I wish that there could be a setting to make reps available rather than it being a very manual process of setting it in the UI. More integrations (For example - Segment) The ability to have multiple admins that can make changes rather than only one
What recommendations would you give to someone considering this product?
Do your research and understand how Qualified separates itself from the competition How robust is your Salesforce instance? Essential in making sure Qualified pulls all that info in to be more personalized
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Garrett E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
QUALIFIED IS THE TOTAL PACKAGE.
Likeliness to Recommend
What differentiates Qualified from other similar products?
QUALIFIED DIFFERENTIATES ITSELF FROM SIMILAR PRODUCTS BY HAVING SUPERIOR INTEGRATIONS & A PERSONALIZED WORKFLOWS THAT HELPS INTERNAL STAKEHOLDERS WITH THEIR ROLES BUT IMPROVES THE CUSTOMER EXPERIENCE EXTERNALLY.
What is your favorite aspect of this product?
THER PERSONALIZED, REAL-TIME CONVERSATIONAL NATURE OF THE TOOL ALLOWS ME TO UNDERSTAND MY PROSPECT'S RESEARCHING HABITS & MEET THEM WHERE THEY'RE AT IN THEIR BUYER'S JOURNEY.
What do you dislike most about this product?
THIS PRODUCT HITS ALL THE KEY COMPONENTS OF A CONVERSATIONAL CHATBOT ACROSS OUR TEAMS.
What recommendations would you give to someone considering this product?
IF YOU'RE LOOKING FOR A CHATBOT & A WAY FOR YOUR REPS TO BECOME MORE STRATEGIC IN THEIR ENGAGEMENT WITH CUSTOMERS, QUALIFIED IS THE TOOL FOR YOU.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing